Bad
280 reviews
Silk MaisonHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
280 approved reviews, newest moderated first
Ariane R.
Posted
Très belle qualité de tissus, assez exclusive pas des styles que l'on trouve partout, 100% de la soie. De bon conseils par rapport à ma silhouette. Du choix et des bijoux pour assortir je suis très satisfaite Merci Silk Maison
Isabella R.
Posted
I bought a pair of shorts from here at the beginning of August. I realized a week and a half after purchasing that I had never received any kind of email from them with a shipping confirmation or even an order confirmation. Luckily I still had the browser up that I purchased the item on, so I was able to locate my order number. I emailed them and asked when the order would ship, and they told me not for another month. It was not specified anywhere that this item was on any kind of backorder. I told them I would wait. Another two weeks pass, I reach out for a shipping update. They proceed to tell me the item is out of stock and can not be shipped to me. First its on a month wait backorder and now its completely out of stock? Why the hell did you allow me to purchase the item if its out of stock and why the hell did you not specify its on backorder? Said I could get a refund which we’ll see if that even happens. Unprofessional and sketchy website. Never shopping with you again.
Response from Silk Maison· Sep 6, 2022
Dear Isabella, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. If you would like to cancel your order and get a refund, you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For any questions, please email our customer service team. EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department
Charles D.
Posted
Silk dresses really change my look. I really love it
Response from Silk Maison· Sep 8, 2022
Dear Charles， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your love for our products. You can register as our member and enjoy the points campaign immediately, and more discounts are waiting for you. We look forward to your next visit. Best regards， SILK MAISON Customer Service Department
Michel R.
Posted
Perfect services from a perfect brand .. Not my last time to order from them
Response from Silk Maison· Sep 8, 2022
Dear Michel， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your love for our products. We are honored to receive such a high rating from you! We will keep striving to bring the most satisfactory service to every customer. We look forward to your next visit. Best regards， SILK MAISON Customer Service Department
Théo M.
Posted
Très belle expérience d'achat avec cette boutique en ligne. Livraison faite dans les temps
yingqun W.
Posted
I ordered dress coat me $200, package is from California, just arrive 15 days, the expiration limit of retuning day. No brand on dress, the stitch not right, back zipper not flat, I will never buy again.
Response from Silk Maison· Sep 1, 2022
Dear yingqun, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. You did not contact our after-sales service to resolve your issue. So you may have misunderstood our policy. Our policy requires you to make a return request within 14 days of receiving the item. It has nothing to do with the shipping time of the package. If you are not satisfied with the product you received, you can send your thoughts back to our customer service and we are sure they will continue to handle it for you at the first opportunity. We have also notified our customer service staff to send you an email to understand your problem. We always put the customer experience first and will continue to make improvements. If you have any questions, please email our customer service EMAIL: [email protected]. Best regards, SILK MAISON Customer Service Department
Richard O.
Posted
Fake tracking number attribute to my order. Be aware
Response from Silk Maison· Aug 16, 2022
Dear Richard， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We will never give false tracking numbers to our customers. If you can't check the relevant logistics information, you can contact our customer service staff and we are sure they will confirm the status of your package for you at the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
c S.
Posted
I ordered a cashmere coat for $80 and never received the coat. Usps said they delivered it but it was never delivered to me. My problem with the purchase is that was no signature required to verify delivery and the item was not insured by silk maison. They were very uncooperative and I lost the coat and the money I paid through klarna. I will never buy from silk maison again and I'm not thrilled with klarna either.
Response from Silk Maison· Aug 5, 2022
Dear customer， Thank you for your feedback on Trustpilot! We are sorry for the unpleasant experience you had. If the email customer service did not give us the wrong feedback, you should have placed your order in January and contacted them in March to deal with it accordingly. We are sorry to see your bad review in August. We are very sorry for your loss and have sent your suggestion back to the logistics department. We hope we can bring better service to our customers afterwards. We wish you a happy life! Best regards. SILK MAISON Customer Service Department
