SilhouetteReviews of silhouetteamerica.com

I bought the Silhouette Cameo 4 Pro almost two years ago, and to this day, I still regret that purchase. Absolutely terrible machine. Even using it for simple hobby projects is a frustrating experience. Every single time I try to use it, there is some new problem or obstacle to deal with. Instead of making things easier, this machine wastes my time, materials, and patience. Something that should be simple turns into an unnecessarily stressful experience. Almost two years later, I can confidently say that buying this machine was a huge mistake. Never again, Silhouette.

I would leave 0 stars if I could

My cameo 5 housing sensor crashed. I contacted Silhouette Support, they told me to do few things and to send them a video of my doing the reseting. I did as they asked and they then confirmed that the housing sensor had crashed and that the machine was unusable. Because it was out of warranty and as I live outside the USA, they couldn't replace it. So if they only honour USA CUSTOMERS, I believe that they should not sell it outside the USA. I have been using silhouette machines for over 15 years. Now I don't trust them and I guess I would be looking for a better machine with a better costumer support.

The worst purchase I have ever made — Cameo 5 My Silhouette Cameo 5 is still under warranty, but the problems with this machine never end. It may work normally for one day, and then I spend the next week searching online for solutions to another problem. The machine frequently cuts about 3 mm to the left of the intended cutting line. Sometimes, when the carriage moves between different elements of the design, the blade does not lift properly and drags across the material, leaving unwanted diagonal cuts and ruining the entire sheet. At other times, the machine suddenly starts jerking in one spot in the middle of a cutting job, loses its position, and continues cutting incorrectly. The mat can also feed or shift incorrectly, causing the machine to cut completely outside the design. Print & Cut accuracy is another constant problem despite repeated calibration and troubleshooting. Support has never actually solved any of these issues. I explained that the machine sometimes cannot properly cut my paper even with very high blade depth and force settings. Their response was to ask me to test it on thin standard A4 printer paper. Of course it cuts thin A4 paper. That does not reproduce the problem I reported, yet they use this test as evidence that the machine is working correctly. I bought this machine for work, but instead I constantly waste printed paper, materials, money and hours of my time troubleshooting it. This is genuinely the worst purchase I have ever made. I have regretted buying the Cameo 5 countless times. A machine intended for regular work should be reliable, not require constant troubleshooting. Based on my experience, I cannot recommend the Cameo 5, especially for business use.

I purchased the Curio 2 less than a year ago, and it has been a nightmare dealing with their customer service. The machine began malfunctioning after about 8 months—going off-course, applying excessive downward pressure, and tearing through materials repeatedly, even on low settings. I replaced parts, followed every troubleshooting step, and updated firmware, but the issue only got worse, eventually damaging a brand-new protective sheet and leaving gouges in the electrostatic bed itself. When I reached out to Silhouette's customer support (while the machine was still under warranty), I was met with weeks-long delays, repetitive requests for videos, and questions that showed they hadn't actually reviewed my case. After all that, they asked me to ship the machine back—at my own expense for packaging—while warning me that I'd be charged if it got damaged in transit. No apology, no urgency, no ownership of their defective product. I've spent hours of my time, wasted materials, and lost all trust in this brand. Silhouette clearly does not stand behind their products or respect their customers. I wholeheartedly discourage anyone from buying a Curio 2—or any Silhouette machine—until they completely overhaul their quality control and customer service. Save your money and your sanity. Go with a competitor that actually cares.

When I needed a spare part for a little-used Cameo 4 cutter, not finding any source in the UK, I contacted Silhouette in USA. Basically, once they've sold a machine and it is out of warranty, they don't want to know. No spares, period, go away. Given that this was a £350 machine, that is appalling. I can't think of another appliance of that sort of value which is so completely unrepairable, nor for that matter a company that treats its customers with such distain.

What an awful company. I never write reviews. But this one I think everyone should be aware of. I bought a wrong product from their website thinking it would work with one of their machines. It wasn’t the correct one. Returned it, which cost me $50 to return and on top of that they gave me a 20% restocking fee on a $100 product. I at this point should have just kept the unused product and sold it myself. They robbed me.

Silhouette studio is TRASH! Never works! Just freezes and shuts down the computer! Was great until all these updates and now it’s useless. Save yourself and go to canva!