WSSReviews of shopwss.com

I wonder if wss has call quality assurance. I contacted customer service via live chat, and the representative ended the chat. The second live chat representative took her sweet time replying to my messages. I then attempted to call customer service. After being hung up on twice, I finally got assistance from a representative named Alondra. Thank you, Alondra for doing your job! WSS really needs to check their employees as most aren't doing the job they get paid for.

I've bought shoes here twice, once in-store and once online. What attracted me to WSS was the selection. I got my online order in three days and it was all exactly what I ordered, and I was happy with what I paid for these cool brands.

Visited Store #62 in Lancaster, California with grands looking for shoes. The gentleman at the door asked one of the cashiers to show me where what I was looking for was. As we were walking down the aisle, a Hispanic man approached us and said something to the woman in Spanish. She immediately walked away from us, without saying a word and went to help him. When she was finished, she returned. At that time, I told her I would look for myself and told her what she did was rude. She said with attitude "It doesn't matter". She walked toward the registers loudly repeating herself. She continued to speak loudly as she and the other two cashiers and gentleman at the door stared at me. After a few minutes another salesperson was passing, and I explained what I was looking for. She smiled and said, " I get it" and showed me the available selection. She was polite, courteous and professional. The man at the door continued to watch my grands and me as we shopped. As we stood in line the "rude cashier" waited on a Hispanic customer. She chatted with them briefly, was polite, checked to ensure the shoes in the box were identical sizes etc. She even walked back to the racks to exchange one shoe for another. After I paid for my selection, I asked the gentleman who had been watching us to step outside so we could talk. I explained what happened and he said, "you mean she left you hanging?" (I guess she never told them what she did). I then asked "What ghetto fabulous gutter, they found that woman at since she was not professional, she was rude (and proved my point when walking the 50 feet to the register speaking loud enough where I could hear her saying it "didn't matter"). He said he would speak to her. Additionally, your employees should be culturally sensitive [and trained to be culturally aware of how their behavior is perceived (being disrespectful loud and obnoxious is not a "Good go to")] as this gives the impression of a lack of character. Above all, the most important thing is to just have "good manners". Or another option would be, if an employee prefers to work with customers of the same race/culture have them wear a button identifying themselves and customers from other cultures know not to bother with them.

Ordered size 10.5 Nikes, size I normally wear. Once received, they were too large so I contacted WSS for an exchange. I was informed they do not do exchanges, which is very odd and unheard of from a shoe retailer. I agreed to return them for a refund, looking to re-purchase the smaller size. At this point they informed me they would not honor a 25% off promotion they had when I bought the original pair. Customer service would not work with me, and was not interested in keeping my business. Terrible customer service, and company as a whole. Do not recommend shipping with them. I know I won’t.

I placed an order with this online retailer. I never received their email confirming my order. My order was canceled. I received no email from this WSS with reasons why my order was declined. I contacted their customer service by phone and they refused to provide specific reason for canceling my order. Their customer service rep was quite rude during our conversation. I will no longer do any business with WSS online retailer.

I need 10 negative stars... I purchased a jordan shoe on its release date when I received the shoe it came damaged I immediately took pictures and submitted them to WSS I received a email back of a copy of the policy of jordan release dates all sales final...this is horrible because I the shoe I received is damaged im buying a new shoe not expecting to receive a damaged shoe so I called talk to someone in customer service took 4 times cause everyone I talked would place me on hd and then hang up so finally a supervisor who said its nothing he can do sales are final and I could call contact my credit card company at this point NO WAY is this ok to pay my money to receive a damaged shoe and its nothing I can do it about but basically say I spent my money on something not knowing what condition im getting the product in this is really sad I will never purchase from WSS again BEWARE!!!!

I wish I can rate it a zero!! I used to love this place but now I do not. So I placed an order a week went by got an alert on my phone that my order was delivered took a look on my phone and where FedEx drop my package off was right in front of my apartment mailbox mind you not a Mail room just a walk-up mailbox where anyone can walk up and take your package so I called FedEx and explain to them Look at the picture that your driver took and left my package they said oh yes the mailroom no it is not a mailroom it's a mailbox where you can walk up and anyone can take your package so when arriving home you can guess My package was gone call FedEx back they said it was going to be an investigation several days went by they emailed and said sorry and we do apologize and yes our driver should have taken your package upstairs to your apartment we can't do nothing for you call your merchant where you purchased the merchandise from which was WSS I called them explain the whole scenario they said it's going to take several days I called them in 5 days they explain to me sorry we couldn't do nothing for you they said they dropped it off in the mail room I proceeded to tell them that you see the picture that is not a mailroom That's mailboxes in front of my apartment where anyone can walk up and take your package instead of FedEx dropping it off at my front door they just dropped it in front of the mailbox not a mailroom so they didn't give a damn and told me to go to the police station are you serious right now what type of customer service is this I will never shop at WSS again!!!

I desperately needed new shoes because of wear on my old ones. I placed an order for 2 pairs. After about 5 days they emailed me saying my order was cancelled. So here I am waiting every day for my new shoes and boom they cancelled out of nowhere. I would never consider these shady characters again and as far as I see my money they took is still in limbo. Very unprofessional if they didn't have them why take my money to begin with