WSSReviews of shopwss.com

I would give them a 0 star if I could. They canceled the main item of my order and would not allow the cancelation of the rest and told me to file a dispute. Customer service was worthless and could care less

I found WSS while doing a web search for the exact summer Sketchers I have been wearing, but can no longer find in stores. I was elated when I found WSS, and spent $126 for 3 pairs (one was half priced). Only the next day did I search for WSS on Trust Pilot. I was aghast to find mostly very poor reviews on this site. Still, there were some positive reviews, so I implored the Universe that I would be one of the lucky ones. I was. I spent enough to get free shipping, and they arrived from Fed Ex fairly quickly. Additionally, they were priced on the low side. Having said that, I don't discount the negative reviews, and probably won't order from them again. I don't want to tempt fate! (Overall, a better experience than either Amazon or Walmart!) I wish all of their customers had my positive experience.

I picked up an order I placed online for a pickup in store the next day. They handed me a box that was damaged and shoes that has stains. I asked them to exchange them for ones that weren’t damaged, they said that I would have to take them to a FedEx and wait for them to process a return, that I couldn’t exchange. I had driven all the way to the store that was closest with inventory and didn’t want to waste my time and money again.

EXTREMELY poor customer service...sent me an item that was open, plus it has a price of $3.97 on the back, but I was charged $10.00+ for it. I sent the an email and I was just brushed off. They didn't bother to refund me the difference or sent me another item that was not open. This company is very shady and this was my last order with them. I honestly don't know how they stay in business!

⭐️ 1 STAR — ABSOLUTELY HORRIBLE EXPERIENCE. DO NOT SHOP HERE. I have never experienced customer service this disgusting, inappropriate, and completely unacceptable in my life. What happened to my family at this store is beyond a bad shopping experience — it was deeply disturbing and completely unprofessional. An employee obtained my wife’s phone number through the store and then allegedly sent her an unsolicited, sexually explicit picture of his genitals. That alone is completely unacceptable and crossed a serious line between an employee and a customer. No customer should ever have to deal with something like that. When I went back to the store to return the shoes and address what happened, instead of taking the situation seriously and helping resolve it, the employee allegedly used a racial slur toward me. He then went even further and made cruel and disgusting comments about my daughter, who is paraplegic and battling cancer. There is absolutely nothing funny, acceptable, or professional about mocking someone’s disability or making jokes about a child who is seriously ill. Watching an employee behave this way toward my family was infuriating and heartbreaking. I came into the store expecting to be treated like a normal customer. Instead, my family was subjected to behavior that I consider completely unacceptable. The way this situation was handled showed an unbelievable lack of professionalism, compassion, and basic human decency. I strongly recommend that management take this complaint seriously, investigate exactly what happened, review the employee’s conduct, and take appropriate action. Customers should feel safe and respected when shopping here — especially families. I would not recommend this store to anyone based on my experience. The treatment my family received was absolutely unacceptable, and I will not be returning.

First, they took forever to ship a World Cup soccer jersey. Once it arrived, it came with stains on it. The jersey is sold out online so I cannot buy another one. They would not offer a discount or anything, my only option was to return the jersey which leaves me without one entirely since they’re sold out. Poor customer service.

I needed to get my son new shoes for returning to school and I wanted to pick them at a local store. I contacted customer service only for them to repeat their company policy on no canceling returns and not being able to accommodate a customer in picking up an order at a local store. How is this an ethical business practice but I guess in the state that our country is in today, maybe this explains everything. This is just wrong far. The days gone when companies wanted to keep their customers happy and wanted them to keep coming back after today’s experience I will never shop at the store again, and I will make sure that I mention this on my social media accounts, as well as with every person that I know very disappointed you cannot accommodate a mother in picking up a pair of shoes for her son for his first day of school thank you WSS for the most awful shopping experience that I’ve had in the last 20 years. I’m sure I’m not the first consumer to go through something like this with your company once again not very ethical business practice.

Apparently after waiting for shipping for a purchase that was my son’s gift, the item was out of stock. I was not notified, I contacted support for an update and they confirmed that when I made the order the item was already out of stock. I was not made aware and if I didn’t reach out they wouldn’t have processed the refund