ShopbellavalentinaReviews of shopbellavalentina.com

I have met with complete frustration with this website. I placed an order December 4 and a payment of 115.65 US was taken from my credit card. Since then I have not received the item, been promised numerous times that the company could indeed ship to my address and I should wait 5 to 7 business days for an email update. Nothing. I learned that no refund would be given but a credit on my account but I have not found a record of my credit and when trying to use the credit on another item found that the only way to complete the order was to issue more money from my credit card. I now think the company has designated my email enquiries to be blocked and am out $115 US with nothing to show for it. Very disappointing!

This site is probably a scam. They changed the delivery date even though I have a receipt saying 5-7 business days.

I had the same experience as everyone else. I agree with everyone else, this place needs to be shut down. I recommend: File a report with the FTC File a complaint with the Georgia Attorney General File a dispute with your credit card company. I ordered and was charged for 7 dresses, received only 6. Bella Valentina ignored requests for a refund on the dress that never shipped (and I have an email from them in which they told me the dress was canceled). Of the dresses I did get, 3 of them were missing tags / labels and other information, so I have no idea if I received the correct size. I also received 2 dresses that were not the correct size that I ordered. One of the few dresses that did have a brand tag on it matched a dress/brand that could be found on Amazon for half price. Also, their no refund policy is null and void in the event that they fail to deliver on the order per the Consumer Protection Act. Also, if you Google their business address - you will find a 4 bedroom house in Georgia, not a high-end fashion store in Los Angeles

I ordered a $62.40 dress from Bella Valentina on March 3, 2024. The order number is 12273.The dress arrived on March 8, 2024. The company sent an xl dress instead of a 1x. I called the company several times at 323-984-0438, and no one answered the phone. I sent several emails and they responded by saying “I need to return the dress and s store credit will be issued. The store has a no refund policy, which is on their website.” This is a racket. Individuals purchase an item from the website, the wrong size is sent to the customer. The customer must then return the item at their expense; and subsequently a store credit issued instead of a refund. The explanation provided: “the store policy says no refund is issued.” Yes, that is the store policy, but I did not receive the correct size. They did not provide the correct merchandise ordered. This company did not deliver the correct size of 1x ordered. This is the company’s mistake, and they should be held accountable and be responsible for their mistake. The invoice says 1x, however the dress tag says xl. They should pay for the return. Now that I’ve seen the dress, the material is cheap and flimsy. I do not want it. If you had sent the correct size, then I would have to adhere to the policy. Because this was your mistake, the company policy should be null and void, and a full refund be given to me. What a way to grow the business, by hijacking the public’s money, and making them pay for a return, that was the company’s fault! Be aware of this company’s business practices. Please refrain from doing business with this company!

Scam site. Ordered item and 2 weeks later they cancelled it due to “no longer in stock” then issues me store credit only. I filed and won my PayPal dispute claim. Do not buy anything here!!!

Emailed me to state the skirt I ordered was not in stock. I requested a refund from the company and they have not replied for weeks. I escalated my claim to PayPal now.

SCAM WEBSITE I ordered a pair of pants for the holidays After 2 weeks with no shipment I contacted them to be informed that the item is “a little delayed” and wouldn’t arrive on time (I realize now it was never arriving and she was just trying to stall). I asked for the order to be cancelled and she agreed but never sent a refund. Follow up emails were not answered. Thankfully I used PayPal to pay so I opened a dispute and am now waiting for PayPal to claw the money back. This site needs to be shut down.

Do not shop here! I bought 4 different items and 2 of them were wrong and completely different from the photos on the website. When I reached out I got no response. Plus she doesn’t send your items on time, I had to reach out to her after 2 weeks and she finally sent the items.