Pearl IzumiReviews of shop.pearlizumi-eu.com

My original size is 42. I ordered size 43 to be sure it fits to me. I was surprised, their size 43 is too small! And there is no return option at all. UPD I was allowed for the return

Ich würde gerne zwei Artikel retournieren, weil sie nicht der Beschreibung entsprechen. Leider bleibt jeder Kontakt zu Pearl Izumi unbeantwortet. Das über die Webside angebotene Retourenverfahren kann ich nicht nutzen, da ich dafür alles im Originalkarton und unbenutzt zurück schicken müsste. Bei Handschuhen, die ich logischerweise ausprobieren muss, nicht möglich.

I ordered the Pro Insulated jacket. I had two of these that were purchased approx. 10 and 3 years ago. This version had no insulation on the back inside, unlike the others that were fully insulated (as the name would suggest). Also the lack of insulation causes the jacket to make a terrible switch with every movement. I bought with a 30% discount so I was told there was nothing they could do, no returns. I am done with this company.

Hochwertige Waren, tolles Design, kurze Lieferzeit. ABER: Sehr umständlicher Retourenablauf UND: Bei mittlerweile zwei von zwei Retourenpaketen gingen Artikel „verloren“ und wurden nicht gutgeschrieben. Hier hebt sich die Reduzierung dann wieder auf. Ich werde nicht noch einmal dort bestellen.

Eerste keer dat ik hier wat bestel. Correcte communicatie en snelle levering. Product kwam netjes verpakt aan. Verder geen ervaring met extra service.

Worst Customer Service, Wrong shoe sizing. I wear a 7.5 US, I ordered 7.75, it was tight, so i called for an exchange.( They run more than 1/2 size small). I did this in 1 day. They refused to exchange calling it final sale. All i did was ask for an exchange for a brand new shoe

I bought a pair of cycling shoes but one of the "nuts" in the shoe (which you can access) stripped whilst fitting the cleats. I have written 3 emails to their 'contact us' service asking for help but have not had a reply. I am appalled at their customer service. At the present time I have wasted 154,28 EUR on PEARL iZUMi Men's Tri Fly ELITE v6 Carbon triathlon cycling shoes.

Hurtigt levering og fin kommunikation.