ShoemallReviews of shoemall.com

I ordered my son shoes based on the current size he has, in the exact same brand. Well, they were too small. ???? It is supposed to be free returns, but it's not. They charge $6.95 for returns. Not happy!

I tried to review the terrible boots i got from ShoeMall, and they censored the review and wouldn't post it online. Makes them sound pretty guilty. original review below: Pretty sure the shoes I got were a fake. This was the third pair of these boots that I've bought over the last 3 years, and this pair was distinctly lower-quality than the other two. They scuffed almost immediately, fit small, were much more stiff and were really uncomfortable. Unfortunately after I wore them for a day, they were already so damaged as to be unreturnable. I tried to keep wearing them, but after a month it's really painful to walk in them. I bought another pair at the same time, but sent those back because they were completely the wrong size, even though the label said the right size. The size label had obviously been altered. Thankfully they took those back without a return fee when I explained the situation. Shoemall is either intentionally selling fake shoes, or needs to exercise way better control over their suppliers.

I wear a size11 Slim and it is very hard to find my size and when I do I take a while to make up my mind before I order. I found an easy spirit size 11 Slim so I ordered them. They came today and they seem to not be the kind of shoe I remember from Naturalizer The quality doesn't seem as good and the size runs tight and small. I thought well the return was free I would order another size. But it's not free its 6.95 to return them. So I won't be ordering any more shoes from the Shoe mall

I ordered a pair of shoes online because there was a 30% discount. I called ten minutes after the order to change the color request and was told that the 30% discount would apply. I was billed for full amount. I called back after I saw the charge and asked if I could have original order, with the discount. Once again I was told that the discount would apply. I received another email WITH NO DISCOUNT. Cancelled order. That's it for ShoeMall. By the way, three different people took care of me on the phone; the last two were businesslike and fine. The first guy obviously was having a bad day and was unpleasant and snotty.

I recently ordered three pairs of boots for my family for an upcoming vacation. If you days after I placed the order I received an email saying my order was canceled. I've been called customer service where I was told my billing address was wrong, however it was correct. It seems their billing department canceled my order although my address was correct. And then was told very nicely but I was out of luck and would not receive my order before going on vacation. This was no fault of mine but an error of their billing departments, I receive no courtesy discount for future order or expedited shipping to recieve my order on time, only a nice your out of luck from customer service. I would say if want to recieve your order hassle you might place your order through a company that is more dependable. Clearly I should've read the reviews before placing my order it seems I'm not the only one that's had this problem.

Spoke with manager and she was no help. Their website would not allow their own promo code so I had to call in and the representative said she was adding it but didn't. Im waiting for a refund. I Will never order from them again. When I asked them what they would do about the inconvenience., all they said was I'm sorry. With all the competition out there they should have sent a coupon or given me a bigger discount.

bought trainers and havnt recieved any confirmation or delivery details nothing kinda scared now that my trainers wont be delivered does anyone know the number to call them as this is the worst site ever. guys did u recieve ur item if yes how long did it take? and also if u have a number for them i cnt find pls help anyone

I wish I would have read the other negative reviews prior to ordering from here, but I was blinded by the unbelievably low price of the Northface boots I wanted. The price was SO MUCH lower than on other sites and that should have been the eye opener! I thought it was odd that the boots I ordered were a bit snug , especially since I had tried them in a store prior to buying them on shoemall, and they fit comfortably in the store. I actually ordered a half size larger so that they would be comfortable with thick socks and still they were snug . Now I've seen that other customers have had the same issue. I really wonder whether they were authentic. I then used the return label in the package to exchange the boots for a larger size. I was unaware that I would be charged a $ 6.95 restocking fee since most other companies don't charge for returns. I had to email the company 4 times over the course of a month to find out about my exchange status and the response emails stated that my return item hadn't been processed yet and then finally I received a vague email stating that I was being refunded the amount (minus the restocking fee). I had to call to get a clear answer as to why I wasn't receiving the larger size and why I wasn't told that the item was no longer available. The customer service representative sounded as if she couldn't be bothered and came off as being rude. I would definitely not recommend using shoemall.