ShipsuranceReviews of shipsurance.com

Shipped a computer through a third party computer selling website and they insured it with Shipsurance. Customer returns it for whatever reason and sends it back through ups, but when I receive it the computer is completely decimated, clearly due to a lack of fragile handling during shipping. I file a claim, spend nearly a month going back and forth with these people with photos and documents, only for them to close the claim because i shipped it in a computer CASE box (it wasn’t even the same case as the one i used for the computer). What was i supposed to do? Slap a label on the actual computer and send it that way? Since then I’ve sent several messages on what I should do now, since I’ve literally lost a 850 dollar computer with no compensation, and they refuse to answer me. Absolute sham of a company. Edit: They reached out and helped me out, thanks.

We were using a different shipping insurance company last year and the claims process was slow, required ridiculous wait times and sometimes narrow windows to file and handle claims. With Shipsurance we've been able to work through claims quickly with minimal back and forth, which makes us an our customers happy. The only reason I didn't rate a 5 is there could be some user features adjusted in the claims process (file size limits, storing recurring data).

Purchased an insurance, made a claim, and got a response: "The shipment was not insured". Seriously? I contacted their customer service, they seemed to be professional and friendly. Finally, the issue has been resolved.

After having to send multiple requested documents by this shipping insurance overtime for my claim of a broken mineral rock they denied my claim (after doing all I was asked for over a week) stating “claim was an excluded commodity”. No other explanation nor stating why it was excluded. Turns out they do not cover ANY mineral rocks for shipping insurance. That’s my entire business so I have wasted money paying shipping insurance because they truly are not a company providing insurance if something is completely out of my hands and mishandled in the shipping process. Incredibly disappointing and I do no recommend this company. They will try to get out of paying for anything on their part. EDIT: shipsurance contacted me afterwards to accept the refund for this circumstance. I appreciate what they’ve done.

Shipsurance called me and explained that one of their associates was not trained properly and made good on the insurance so I am satisfied with the resolution and no longer think they’re a bunch of crooks I will continue to use them Sold an item for $200, $50 of which was insured through the carrier USPS so I bought $150 worth of insurance through Shipsurance. When the item was lost USPS paid their $50 but Shipsurance will only pay $100 since USPS paid the first $50. Why would I pay Shipsurance for insurance I know another company is going to pay? Crooks! BAD company!

I was very pleased with the speed and ease of processing my portion of the claim. I really hate that I had to bother my client for them to do an affidavit or online form. This client was willing to do it, but the only other time I've needed to file a claim, that client would not have been. Reaching out to an angry client, and letting them determine whether I get reimbursed or not seems risky to me, and makes me consider how I will proceed in the future. For this particular client, she was happy to help, and the claims process was speedy. I eventually was also reimbursed for my shipping, that I had included in my original insurance coverage amount.

Reaching out to the representative was the most positive experience I have had from a company in a long time. The company was responsive and, despite not covering the cost of shipping a replacement item to my buyer, paid nearly every bit of the cost to replace the item insured.

This was a complex loss and the lady processing it was available to discuss the paperwork and evidence that was needed. Payout was quick once all paperwork was in place