Average
270 reviews
ShipsuranceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
Showing 126 reviews with 5 stars · Clear filters
Wendy B.
Posted
Shipsurance was great to work with! They handled my claim quickly and easily. I will always use them in insure my packages. Hopefully I won’t need them again, but if I do I am confident they will do another great job. Thank you!
Response from Shipsurance· Jun 18, 2021
Wendy - Thank you for the great review!
Marcelo Y.
Posted
Shipsurance is the best insurance company we have ever worked with. The claim process in Shipsurance is very simple, easy, and quick, and - at least in our case - 10 out of 10 times, we have received a100% refund for the cases in which our goods were stolen, damaged, or lost while in transit to our customers. It gives a lot of peace of mind knowing that no matter what might happen while our goods are in transit, Shipsurance has our back.
Response from Shipsurance· Jun 18, 2021
Marcelo - Thank you for the kind words! We are glad we have been there for you when you needed us.
Nichole M.
Posted
This past year has been rough for shipping as we all know. I cannot say enough about the ease of Shipsurance from beginning to end. The Customer Service is beyond any expectation. I feel completely protected and supported as a business. I feel confident when I tell my customers I have their back because I KNOW Shipsurance has mine. Not only is Shipsurance reliable it is also affordable.
Response from Shipsurance· Jun 18, 2021
Thank you for the great review!
Karen L.
Posted
Shipsurance claims are very easy to make. For simple claims (item lost in the mail, or item broken beyond repair) you just have to supply a receipt showing the value, and photos showing damage (if that is the problem) and your customer has an easy form to fill out verifying the item was either lost or damaged, and in a few days you get a pay-out. And they can pa through PayPal which is very convenient. Easier than filing a USPS insurance claim.
Response from Shipsurance· Jun 18, 2021
Karen - We appreciate your detailed explanation of the process. Thank you for sharing your experience and for the great review!
Jeanette
Posted
Shipsurance claims are easy to file and quickly completed. My customers and I are very happy with the service and peace of mind that Shipsurance provides.
Response from Shipsurance· Jun 10, 2021
Jeanette - Thank you for the kind words. We are happy that we have been there for you and your business.
Dimitriy M.
Posted
I have got compensation for two lost packages. Happy about my experience so far. Will keep working with Shipsurance.
Response from Shipsurance· Jun 3, 2021
Dimitriy - Thank you for the great review.
Sandra T.
Posted
I was so pleased with the expeditious handling of my claim. It was completed and paid in less than 2 weeks.
Response from Shipsurance· Jun 3, 2021
Sandra - Thank you for the the review. We are happy that we can take care of you and your business when you needed us.
Christie
Posted
In spite of my efforts to pack with impeccable care, my item was broken in shipping. Shipshurance quickly, efficiently, and kindly approved my claim and reimbursed me. I highly recommend using them.
Response from Shipsurance· Jun 3, 2021
Christie - Thank you for the great review!
