Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Nick G.
Posted
Ship Smart moved an antique game table from Jacksonville, Florida to Belton, South Carolina. The table arrived when projected and was well wrapped to protect it from damage. Kudos to Ship Smart!
Response from Ship Smart Inc.· Aug 2, 2017
Hi Nick, Glad to help. Enjoy your antique table. Ship Smart
John & Angela J.
Posted
Amazing perfect cross boarder move. So helpful! Want out of there way to help me. So grateful.......
Response from Ship Smart Inc.· Jun 27, 2017
Hi John & Angela, Thanks for the great report and your business. With Appreciation, Ship Smart
Claire C.
Posted
Phone call scheduling was very friendly and professional. The crew that came to wrap was well organized and figured out how to handle a 300 pound antique china cabinet with weal legs. The people on the receiving end were very pleased with the delivery notification, ease of working with their schedule, and placement of the items. I would definitely used them again.
Response from Ship Smart Inc.· Jun 27, 2017
Hi Claire, thanks for the review, sounds like you were shipping a large furniture piece. Glad our crew could help you. Thank You For The Business, Ship Smart
Jeryl
Posted
Georgia to California shipment. Everything arrived on time and no damage. This included my mothers china and antique red glassware. Great job!
Response from Ship Smart Inc.· Jun 22, 2017
Thank You Jeryl, We appreciate You, the Review & The Business. Ship Smart
Joy
Posted
Great service, packing excellent, no damage. I was pleased as was my family, the recipients. Especially gratified that the grandfather clock arrived safely.
Response from Ship Smart Inc.· Jun 22, 2017
Hi Joy, Glad We Could Help. Thank You Ship Smart
Julie
Posted
Great packing job. Not a scratch or dent or anything broken. Timely delivery, came as expected. Highly recommend.
Response from Ship Smart Inc.· Jun 22, 2017
Hi Julie, Thank You For The Feedback & The Business. Packing And Shipping Is Our Specialty. Thank You Ship Smart
Claudia
Posted
I've made several interstate moves with various moving companies ranging from excellent to total disaster, but my experience with Ship Smart was the best moving experience I've ever had. The movers themselves, on both ends of the move, were the best - at their jobs and as human beings. They were highly skilled, fast, efficient, caring and kind. And the reps with whom I communicated while setting up the move were courteous, knowledgeable, professional, always available by phone and by email, and responsive to all my concerns. Based on my experience I can't recommend Ship Smart highly enough.
Response from Ship Smart Inc.· Jun 22, 2017
Hi Claudia, Thank you very much for the review on your small move. Our company tries very hard to make the moving experience as smooth as possible, so we really appreciate it when our customers let us know how their experience went. Thanks Again, Ship Smart
james H.
Posted
packers did an excellent job and proof was that nothing was broken in the 1000+ Fiesta dinnerware. Problem was at receiving end. The local company twice brought out the wrong shipment. This caused my daughter to take time off from work to be home. The third delivery was the correct one.
Response from Ship Smart Inc.· Jun 22, 2017
Hi James, Very Sorry For The Confusion, We Will Address This With The Warehouse Crew. Thank You For The Feedback And We Are Happy Everything Else Went Well. Ship Smart
