Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
John M.
Posted
Stellar service from beginning to end. Pickup end was amazed how quick,clean & quick the service was in their home. Same at delivery end. Maybe not the cheapest but worth the money
Response from Ship Smart Inc.· Jul 25, 2018
Hi John, Thanks for the review, we appreciate the business.
Gerard
Posted
Ship Smart is the BEST! Shipping my paintings 'cross country was smooth and easy with them. I would use their services again without reservation, and I would recommend Ship Smart to all of my artist friends!
Response from Ship Smart Inc.· Jul 25, 2018
Thanks Gerard, We love packing and shipping artwork, and we appreciate your feedback.
Steph
Posted
Very positive experience from my first call to Ship Smart to delivery. I shipped a desk and two antique hibachi's from KS to AZ. All 3 pieces were packed extremely well with items arriving in perfect condition. The crews that picked up the items and delivered (driveway delivery) were professional. I had weighed each item and figured what the packing might be so my final cost was exactly what Ship Smart quoted and I expected. I will be using Ship Smart again.
Response from Ship Smart Inc.· Jul 25, 2018
Thanks Steph, we aim to please. Thank you for your business an your review.
Esther
Posted
I would give zero stars if possible. I'm in the process of reporting this company to the Better Busses Bureau for deceptive practices. They are a HORRIBLE company. They do not deserve a dime of your money. They will tell you one thing and then try to extort further money out of you. They will not adhere to an agreed upon delivery schedule. You’ll be lucky if you get your things a month after the date they give you and when you do get your things they will most likely be damaged. STAY AWAY FROM THIS COMPANY AT ALL COSTS. Watch out for Mike especially, he is the most dishonest sales rep I have ever dealt with.
Bill
Posted
Picked up as scheduled and delivered quickly. Very polite drivers and did exactly as instructed. Very easy to use.
Nanda
Posted
Prompt and courteous attention. So very thankful
Response from Ship Smart Inc.· Apr 3, 2018
Hi Nanda, Really grateful for the review. Thank you for the business.
Ds
Posted
Reliable, professional, good job
Response from Ship Smart Inc.· Apr 3, 2018
Thank You DS, we really appreciate the business and the review.
Suzanne
Posted
Very smooth - goods delivered in a timely manner and personnel were polite and helpful. Would definitely recommend!
Response from Ship Smart Inc.· Apr 3, 2018
Hi Suzanne, thank you for the recommendation. We are glad you enjoyed our service.
