Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
PAUL
Posted
Well packaged items, almost too well in fact. Shipping costs almost exceeded the value of the items shipped. My only criticism. However, the items reached us in the same condition as when they left the house in California. You did what you said you'd do. Couldn't ask for more.
Response from Ship Smart Inc.· Jun 28, 2021
Thank You Paul.
Beverly
Posted
It’s fast, it’s easy, reliable, everything arrived in one piece. Would absolutely recommend using them. I will if I ever have the need again.
Response from Ship Smart Inc.· Jun 28, 2021
Thanks Beverly. we appreciate your business.
Kathleen S.
Posted
I am very impressed with this company. I was under a very short time frame to get my items from one coast to the other and Ship Smart came through. They arrived at my home when promised, reassured me that my items would be crated and packed to insure there was no damage and they actually arrived at the destination a day early! Their quote was very comparable but the service they provided was outstanding. I also had them pack separate (2) sets of china dishes, crystal and silverware for our nephews in FL which without Ship Smart's expertise, these dishes would have been even more damaged upon arrival than they were. I used another company to deliver these cartons and they showed no respect for my items so it was a lesson learned.
Response from Ship Smart Inc.· Jun 28, 2021
Thanks Kathleen. Glad we could help you with your move.
Shari M.
Posted
I cannot say enough about Ship Smart - they specialize in small moves and were amazingly responsive, came in UNDER the estimate (and admitted it), delivered everything 2 weeks sooner than we expected and everything was in PERFECT condition. They packed the larger items for us (for a fee, of course) and they did a better job than we ever could have done. A desk, TV, computer, 2 computer monitors - all in perfect shape when they arrived as well as all the boxes we packed ourselves. Moving our daughter home from college from NOLA to Arizona was a piece of cake, thanks to Ship Smart.
Response from Ship Smart Inc.· Jun 18, 2021
Thanks Shari, glad we could help your daughter and you with your small move.
Igor S.
Posted
Horrible service. Unreliable and unresponsive. Very disappointed
BETH F.
Posted
The mover were right on time. They brought everything upstairs, unwrapped the furniture and placed it exactly where I asked them to . They were very polite
Response from Ship Smart Inc.· Apr 27, 2021
Hi Beth, thank you for your review on our furniture shipping service. We are happy you had a good experience.
Richard
Posted
SUPERBLY DONE, PICK-UP, SHIPMENT AND UNLOADING ALL WITHOUT ADDITIONAL QUESTIONING, OR CONVERSATION. ALL DONE AT THE PROJECTED TIMES.
Response from Ship Smart Inc.· Apr 27, 2021
Thanks Richard. We appreciate you using us for our packing and shipping needs.
Marvin
Posted
Very expensive, but good service. Very long delay in delivery due to covid. Would I use it again? Probably, but consider not charging so much.
Response from Ship Smart Inc.· Apr 27, 2021
Thanks Marvin. We are always looking to make moves less expensive while improving the safety during transit.
