Great
399 reviews
ShipMonkHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
399 approved reviews, newest moderated first
Kate S.
Posted
We've used ShipMonk as our primary fulfillment solution since 2018. We recommend ShipMonk for their great customer service, easy-to-use software, marketplace integrations and ability to respond to changes in the shipping industry.
Maddy
Posted
Very happy with our experience with ShipMonk so far. Customer service is amazing, and their fulfilment has saved us both time and money.
Maria A.
Posted
This company will drive you out of business. Their error rate is hovering around 50/50 for us, nothing seems to ever go through without a complication. Since we set up with them about a year ago, we've had them mis label products several times, over send out orders (one time they sent out 500 pcs instead of...5). Send boxes of inventory to random people. Mis count our inventory. The list goes on and on. I regret the day we setup and can't wait to get our inventory out of there.
Shiloh
Posted
Useful fulfillment tool especially if you are running a business with multiple sales channels. Helps keeps everything organized!
Shazi
Posted
Shipmonk is a great software platform and we've had an awesome experience thus far using them as our 3PL. Their support team really ensures you're looked after and their communication is strong. Would absolutely recommend working with them!
Lindsay at Dang F.
Posted
ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!
Dianne O.
Posted
Excellent. Very helpful. Amazing
Takwen K.
Posted
The onboarding has been easy
