Great
399 reviews
ShipMonkHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
399 approved reviews, newest moderated first
Nataly D.
Posted
Big thanks to Tania Cortes and Nikki Fleming for their help!
Response from ShipMonk· May 24, 2023
Dear Nataly, Thank you for leaving a review! We'll be sure to pass this on to Tania and Nikki as well.
Ricardo Ruiz M.
Posted
Very Helpful
Response from ShipMonk· May 24, 2023
Thank you for the review, Ricardo! We are glad our team can be of help.
Bulk Syringes, L.
Posted
The support team is always very helpful. Logistics can be a bit confusing at times and they're always willing to stop and take the time to explain what's going on and how to accomplish what I need.
Response from ShipMonk· May 24, 2023
Thank you for your review! Our support team is always happy to help you with understanding the logistics industry and how to best achieve your goals. Thank you for trusting us with your business!
Heather K.
Posted
I've worked with Shipmonk for over 3.5 years and I feel like they are reliable, quick and my Happiness Engineer, Leslie is always available for my colleagues and myself. If we have any questions, they are promptly answered and our Happiness Engineer along with Shipmonk team members actively reach out to us on ways to reduce costs, how to optimize our warehousing space, etc. Their platform is really easy to use and navigate as well as the how-to documents. My company views Shipmonk as an extension of our team and a great partner to work with.
Response from ShipMonk· May 24, 2023
Dear Heather, Thank you so much for this detailed review. We are very happy to hear that our Happiness Engineers, platform, and service offerings have helped your brand. We'll be sure to pass on the feedback to Leslie as well, and we look forward to helping your business grow for many years to come!
Rovena B.
Posted
Great company and great customer service!! Highly recommend.
Response from ShipMonk· May 24, 2023
Thank you for the review, Rovena! Our Client Success team is always happy to help you with all your ecommerce needs.
Chloe H.
Posted
Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank Betsi and Brenda, who are amazing and give us the best customer experience.
Response from ShipMonk· May 19, 2023
Chloe, Thank you for your feedback! We're honored to have your business and look forward to continuing the upward climb with your brand.
Aljon Dela C.
Posted
I have assisted accordingly. Very timely manner and on-point assistance and responses. Thanks.
Response from ShipMonk· May 19, 2023
Aljon, Thanks for the feedback. We appreciate the opportunity to serve your brand. Please reach out if there's anything we can do to improve ShipMonk's service for you moving into the future!
JK
Posted
Shipmonk have good UI for all kind of operations, Only thing it misses it somehow explaining why some of our shipments are late. Also the platform could be a bit better for B2B or FBA shipments. Otherwise we are satisfied with other services.
Response from ShipMonk· May 19, 2023
JK, Thanks so much for your feedback, and thank you for being a client. We'll be reaching out to explain status updates on any late shipments, and can also discuss the roadmap for our B2B and FBA shipments. Thank you!
