Ship A Car DirectReviews of shipacardirect.com

Ship A Car Direct has always provided excellence service. From the beginning of the process to the completion of it. Always on time with the pick-up and delivery. Great communications.

As a snowbird, I have my car shipped to/from FL/IL annually. In January, the pick up timing was fine (other than an extremely rude driver), but the car was delivered in FL 2 days before I arrived (which I was told would NOT happen). I had to scramble to find somewhere to accept the car. I did receive a small refund for my difficulties. In April, I had very little notice for pickup. The driver arrived with a pick up truck towing 3 trailer bays. What? He did not speak a word of English. And Oops... my car didn't fit so he left. I contacted my salesperson, Scott, and the 800 number which is worthless. Nothing was done. Now I'm in a rush to get the car picked up before I leave in 2 days. I have had 2 concurrent bad experiences with Ship a Car Direct. It seems they do no quality control on the drivers/carriers, do not respect the customer's time frames, and are not helpful when problems do arise - you're kind of left on your own. Like someone else said, use Montway. They may cost a little more, but they're a much higher quality operation.

Swift to take action, excellent customer care, cost effective and overall great experience. I would choose Ship a Car Direct again.

Was skeptical of the service I would receive based on reading the online horror stories of the car transport trucking industry, so I decided to pick a reputable company and not take the lowest bid I received. I was very satisfied with the support (David) and 24/7 available service I received. Driver was on time picking up and dropping off the vehicle. He took care in handling the vehicle which I was very appreciative of. Would ship with ship a car direct again, would recommend to a family member or friend.

I hope this review can be beneficial for others who are considering this company for their transportation needs. My strong suggestion is to go with Montway or Sherpa. Should you decide to go with this company, make sure to inquire about the transport provider they will use. If its Highline Auto Transport LLC, avoid this at all cost. Their preference is to communicate via text rather than phone calls. Contacting the driver is an impossible task. Once you establish contact with their dispatch unit, they require you to handle the task of reaching out to the driver and organizing the timetable. They never know where the driver is and expect you find out for yourself. The condition of their trucks is absolutely awful. The lift gate, remotes, storage, are all in poor condition with wiring exposed. Those vehicles are in desperate need of major repairs. Their tone is unacceptable and lacks professionalism due to their arrogance. This brings me back to Ship-a-car-direct. They promise to thoroughly inspect the shippers so you can be worry-free. Based on the factors mentioned above, no reputable company would risk hiring this transport company. To get more proof, check their record on the Better Business Bureau. My intention is not to intentionally damage the reputation of these companies; I simply want to encourage future customers to reconsider their shipping requirements, especially if they own a luxury vehicle. After I went to meet the driver and collect my vehicle myself, they decided to reimburse me a paltry $100. Avoid at all cost. Updated : 4-29-24 I would also like to take a moment and update my review. Alex has since called me, and we had a discussion about my experience. It says a lot about the company, and their attempt to uphold the standards they set forth. While my personal experience wasn’t satisfactory, I do appreciate a company reaching out and attempting to rectify the situation. I do believe a second chance is warranted since they equally went through a bad experience. I appreciated the refund, but more importantly, I appreciated the willingness to listen. I will reconsider future transportion needs.

Renee kept me informed,resolved any questions issues right away.The shipper Anton was excellent,very careful with my vehicle. No damage or anything! I would definitely recommend Ship a car direct,and I believe Antons company name was Tele port?.A great team !!

They were terrific both on pickup and delivery.

I got my SUV back in good condition...a couple days later than expected, but I didn't have to drive it down to Florida myself. Driver was a very nice gentleman (Khalif). I prayed for him because he had a problem with the air compressor during the trip; and I'm sure that was not easy carrying 6-8 vehicles on his 75-foot trailer. Lottie in the office was a super nice lady who explained all the details of getting a vehicle shipped to another state. I would highly recommend Ship A Car to anyone. Very satisfied and reasonably priced.