SHEEXReviews of sheex.com

If I could give zero stars I would. I spent over $600 on August 27th. Only received part of the order, have sent 3 emails with no response. Sheex used to be good but no more. Don’t order from this company.

I ordered comforters for our new home from Sheets & Giggles, but apparently their current partnership with Sheex means that all customer service is handled by Sheex…and it’s AWFUL. In May, I purchased two comforters and got a third free. Great, right? Wrong. Immediately upon opening the box I was struck by the fact that their advertisement of plastic free packaging was patently false. Then came the real surprise…the materials touted on their website were different percentages than what they sent and, I don’t know if this was what changed it, but they also are no longer machine washable, which I double checked, NO CARE INFO ANY LONGER AT ALL on their website. So there’s no way to know of this change until you open the box. I’ve contacted them numerous times now and I only get responses from Sheex, if I get a response at all, and they are rude and they don’t make sense. Responses have included things, well we won’t accept open packages. Two of these are unopened and how the hell else am I supposed to find out that you didn’t send me what you advertised if I don’t actually open a package? Am I supposed to intuit this? X-ray? Use my superpowers? They’ve literally dragged this out for months and I’m so sick of it. This leads me I wonder what other claims on their website are not true. Because if their materials are listed inaccurately (at best, falsely, at worst) and their sustainability is a joke what else could be false? There’s no customer service number. You have to rely completely on email and they don’t even consistently respond to those. I have been attempting to deal with this since at least June. Good luck to you if you ever decide to do business with this company. You’ve been forewarned.

My experience with SHEEX has been extremely disappointing. The issue began when I noticed what appeared to be a manufacturing defect on my duvet. The white version I received has an additional seam running across the face that is not present in the product photos. After contacting customer service, I was asked to overnight the duvet back to them for inspection. The duvet was delivered on July 20. The following day, SHEEX confirmed they would be returning it to me. Since then, despite multiple requests, I have not been provided with tracking information or any meaningful update regarding where my property is. At the same time, I placed Order SH-626686 on July 13. Nearly two weeks later, the order still had not arrived, and I received little to no communication regarding the delay. What concerns me most is not that problems occurred. Manufacturing issues and shipping delays happen. The real issue is the complete lack of communication and follow through. Repeated requests for updates have gone unanswered, leaving me to chase information that should have been proactively provided. Customers deserve transparency, timely communication, and accountability. Unfortunately, my experience has reflected none of those qualities. I hope SHEEX resolves these issues and improves its customer service processes so future customers do not experience the same frustration.

I really wanted to love these sheets, especially for the price point, at that point with hot flashes kicking in, I was ready to believe the hype. I think I even left a positive review way back. Now I have had time to know how I truly feel,I hope this can help save a hot queen in the future. The material is different,I think this is why I thought I found a solution to the hot. This material is also why every time I choose to put these back on my bed, I question myself WHY!? They are so slick every blanket slides around eventually ending on the floor. Before that however it is a constant battle trying to keep them on. Slip,fight, slip,pull all night...I end up super refreshed in the morning.. Ugh.So yep the thing that makes them cooler also is the very thing that makes them ridiculously ridiculous for a sheet option. Also for $200, you think they would include a way for the pillow case to close, because yes that also slips right off the pillow.In conclusion if you don't sleep with a blanket, enjoy your pillow case sliding of your pillow, and want to play find and pull the blanket all night, these are the one's for you

I ordered Original Performance Sheex which have the seams so you can tell how to lay the fitted and flat sheets. The last order were without the seams? Not sure why but I have emailed customer service three times and no reply. They don't respond..I tried calling the number but they state they are an email based company and the number is not monitored. This will be the last time I order these sheets.

I placed an order totaling $150 and the site said I earned free shipping. When I went to pay the total was $336! They tried to add a shipping cost of over $200!!! Thank goodness I caught that before clicking on “pay”. What a scam.

Horrible customer service. The sleep rewards program was discontinued with very little warning. I had several dollars worth of rewards that were basically just deleted. They announced that the rewards program would be discontinued on September 7. October 1st all rewards were deleted from customers accounts. Very bad practice and a terrible thing to do to loyal customers. I lost a lot of rewards. I will never shop here again and I will tell anyone who's thinking about ordering from them, NOT to. Shady company and terrible customer service.

Unfortunately, Sheex is no longer to be trusted. The first issue is order processing, billing/charging, and shipping. My order was "unfortunately lost in our system" (their own words, not mine) for over three (3) weeks. Upon recognizing this, they asked if I'd like to be refunded, or have the order processed. Typically, I don't order things I don't want, so I asked to have the order processed. It also made sense to process the order since my credit card had already been charged. Most reputable companies will typically wait until a shipping label has been generated at least, but not these thieves. Charge hit my card the day I ordered. Given the handling and processing times, my initial "5-12 day" receipt window will surely expand to 5-12 weeks. Additionally, their "retail partnerships" allowing some products to be sold in brick and mortar stores appear to be a complete and utter fabrication. Contacting individual chain locations, and then working up the ladder, just leads to increasingly mystified responses as to why it was believed Sheex were carried by the retailer. Then, on the off chance you find an actual store that carries them, there insinuation from staff members that stores are not allowed to acknowledge having Sheex products on its respective website. That doesn't seem like a sound business model to me. As my experience seems to dovetail with those submitted previously, I cannot in good faith continue doing business with a company that wants to take the consumer's money, but not provide their product to said consumer.