ShapelyReviews of shapelyco.com

Bought the snatched bodysuits. They're terrible quality, the straps don't stay where you adjust them too, it doesn't support your chest. Overall poor quality. Asked for a refund and was denied. Poor customer service.

Dishonest company. Their return policy indicates that final sale items will be CALLED OUT on the product page and/or check out. I always check the return policy prior to purchasing items online because you never really know if they'll fit, and I don't buy final sale items unless I have experience with the company. Nowhere on the product page or checkout was there a CALL OUT indicating that the item was non-returnable. Had there been anything indicating that they were non-refundable, I would not have purchased the items. I received the items almost 3 weeks after purchasing, they fit terribly despite following their size guide, and the material was flimsy and did not match the photos they use for marketing. No support, no snatched look. I immediately initiated a return with no response from the company for about 10 days, as which point they told me the items were non-refundable because they were part of a 2 for 1 sale, and to review their return policy. I did review their policy which did not explicitly state that the promotion items were exempt, I also reviewed the product page and checkout page again and there were no call outs indicating final sale. Come to find out that they HID language about the 2 for 1 items being non-returnable under the "product details" tab - you know the tab you click on to get info about the material the product is made of and physical info about the item? Keep in mind, this info is in fact HIDDEN unless you click on the "product details" tab. Yeah, so they do the exact opposite of the "call out" that they state in their return policy, and instead slid that little piece of very important information into a tab you would not normally click on for information regarding returns. FURTHERMORE - these sneaky jerks have marketed it so that anyone in their right mind takes advantage of their 2 for 1 promotion, because why buy 1 for the same price as 2? This immediately exempts them from being able to return (according to Shapely) the products. So not only did they hide important information about return eligibility, their return policy claims to be transparent, but then they also trick people into make non-refundable purchases. This is not only dishonest and sneaky, it is a straight up lie and a scam. If they want to be a real business, they need to act like one, they cannot hide important information regarding returns.

Ordered on 18 January, and received a despatch & tracking email fairly quickly. Within said email, it states that a “last mile = yodel” reference has been allocated, then nothing for weeks, then further updates saying that it was leaving a facility in China. Still no sign of products ordered, despite all the claims on their adverts & instagram collabs claiming that the product would despatch from UK and delivery could be expected within 4-6 days. Only when you dig further do you see the very fine, very elusive print that says that the product comes from China, may not match images from adverts, and that delivery times are longer - AND that there is no option to return them. Part of the attraction was the rave reviews on social media - but oh how I wish I had checked Trustpilot first. So disgusted with the lack of response from customer service & from the huge variations from what they claim in adverts versus what they promise to deliver versus real life (my experience so far is just not receiving anything, with the disappointment of others who actually received something added) - so disappointed and will be seeking a full refund. Most likely have to go via my bank.

Purchased 2 bodysuits 8 days ago and only received a confirmation email. Items have yet to dispatched yet it states orders will be sent within 3 days. Update Still no sign of the items purchased, or proof they were ever sent. I'm now going through the fraud department via my bank to claim the money back. How businesses like this are allowed to exist is sickening. I will definitely be checking for reviews of every business before I buy from now on. If I'd done so I would have seen all the reviews of them being FAKE!

I got scammed! Where is my order?? I paid 98€ and not even a confirmation mail or dispatch order was sent to me? Will it ever arrive? I ordered and paid on the 25th of January. No sign of the customer service! Pay back my money! After my review they replied that I was wrong and that my order would arrive soon. 10 days later i still haven’t received anything and the so-called dispatch emails that they claim I have received in spam are nowhere to be found! They did not only scam me for almost 100€, they keep lying and deceiving people in replying to these bad reviews as if we are in the wrong. Disgusting.

I ordered x2 bodysuits from here on the 28th of january since receiving an order confirmation email iv heard nothing else ! It is now the 2nd February and still no dispatch email has been sent to me (and yes iv checked my spam) however I am receiving daily emails advertising their products 🙄 . I have contacted your company via the contact us option on your website and guess what ? No reply this was 2 days ago where is my order ?? Only wish id read these reviews before falling for the hype . I'm now £32 out of pocket and pretty sure iv been scammed .

I bought the buy one get one free bodysuits .. if you click on the product description it is noted that they cannot be returned.. it's not on the main page of the body suit and I wouldn't have bought it had I seen this. Secondly it is supposed to ship out in 3 working days max, but there is still no tracking 4 days later and no sign it's left the warehouse. No news from client service. and now that I've seen these other reviews I'm sure if I receive it at all, it will be of poor quality. With inflation and job uncertainty it's just so cruel to be scamming us...have you seen the price of veg? We are already having a bad time... for christ's sake we are buying shapeware.. we don't need more problems. Be part of the solution

I wish i read the reviews before ordering:( i still haven't received my order! Its definitely a scam!