Great
4,158 reviews
SesameHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.
Sesame (sesamecare.com) has 4,158 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
4,158 approved reviews, newest moderated first
customer
Posted
The doctor listened to my concerns and symptoms. He was progressive enough to treat me aggressively. I like the fact he is an ER doctor.
Response from Sesame· Nov 20, 2023
Thank you so much for your feedback!
Javier de la C.
Posted
Cobran meses que no dan el servicio
Response from Sesame· Nov 20, 2023
Apreciamos que se tome el tiempo para compartir estos comentarios. Tomamos en serio todos los comentarios de los clientes y lo alentamos a que se comunique con nosotros en [email protected] o al (877) 947-6411.
Rita G.
Posted
Tudo foi muito bom.! Eo nao sabia que teria de prencher dados paa fazer a consulta e perdi a consulta da 12:00h
Response from Sesame· Nov 20, 2023
Obrigado pelo seu feedback! Nos agradecemos!
Arlande P.
Posted
I’m not knocking sesame care, just the experience I had today. I used sesame before and have had great experiences! I scheduled an online appointment for 10:00 a.m. with provider Na. Op., FNP-C. I did the test your mic and connection, which was fine. The message said give the provider up to 20 minutes from the appointment time to show up. It was 9:31am, I figured I would rejoin. Now, I’m having lower back pain along with sciatica pain to the point if I could have made it to my local urgent care, I wouldn’t need the telemedicine. I rejoin and it’s 10:05am. I waited until 10:33am the provider never showed up, no updates, no email, no call, and no text. I’m still connected, at 10:45am I received a message on the sesame page my appointment has now ended. I’m like how?? I call the customer service /support number that is listed when your provider does not show, and the lady tells me I that I have technical problems because I was using safari instead of chrome. I’ve been using Safari to login to sesame since 2021. I’ve never had a problem with the previous providers and connection. I don’t believe it was a connection problem! Provider Na.Op., FNP-C just didn’t show up. I work in healthcare as well and if there should be a technical problem suspected, we pick up the phone and call the patient directly or give a courtesy call or text to be sure. I was told I will get a refund in 2-5 business days. But I still need to see a provider…👀 that was not an option. To see another provider I would have to pay another fee, I don’t think that’s right.
Response from Sesame· Nov 23, 2023
We appreciate you taking the time to share this feedback. We take all customer input seriously.
Scott R.
Posted
They sent the wrong prescription. I notified them several days ago. They said that they were going to "escalate" it, several days ago, but it still hasn't been corrected.
Response from Sesame· Nov 20, 2023
We appreciate you taking the time to share this feedback. We take all customer input seriously and encourage you to reach out to us at [email protected] or (877) 947-6411.
customer
Posted
Affordable, fast, no insurance needed. I love Sesame.
Response from Sesame· Nov 13, 2023
Thanks so much for your feedback!
Zachery C.
Posted
This service is wonderful! The doctor is very knowledgeable and just as important, kind. This service has been an absolute blessing!
Response from Sesame· Nov 13, 2023
Thank you for your kind words! We appreciate it!
Shaun
Posted
It was all good until the doctor never sent my prescription in like he said he would and customer service on the weekends is nonexistent despite what the marketing says.
Response from Sesame· Nov 20, 2023
We appreciate you taking the time to share this feedback. We take all customer input seriously and encourage you to reach out to us at [email protected] or (877) 947-6411.
