Great
334 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
334 approved reviews, newest moderated first
Michelle T.
Posted
Serentia shipped my order in a timely manner, but it is the quality of the product that impresses me. It is beautifully packaged and the product is light and still provides great moisture and protection to the skin. It is also excellent value for money compared to similar products/brands. Exquisite product. Well done x
Carina
Posted
I ordered four boxes of the Ivory BB Cream, and upon first use, it felt very natural and hydrating. However, the color was a bit too light, and the coverage wasn't enough to completely cover my pores and blemishes. I emailed them, and they quickly addressed my concerns, with excellent results.
Pat S.
Posted
Absolutely fabulous product I have received so many compliments since using this foundation it hides fine lines and stays on your skin all day . There is no need for powder or setting spray it stays fresh all day
maria D.
Posted
Service was great product is hideous. I got my correct shade and tried it first with the silly little brush and it covered nothing. I even tried it on my tattoo like they advertised and it was still the same no coverage. So I gave it a second go with my own makeup brush and it pilled and basically peeled off. The more you put on the less coverage you have. It's hideous don't waste your money but a decent foundation instead. If I could give it no stars I would
Response from Serentia Shop· Oct 20, 2025
Hi Maria, Thank you for sharing your honest feedback. While we’re glad to hear you were happy with our service, we’re truly sorry that the product fell short of your expectations. We’d really appreciate the chance to make this right. Please reach out to our customer care team at [email protected] so we can personally assist you with a solution—whether that’s a replacement, a different shade, or another option that better fits your needs. Your experience matters to us, and your feedback will be shared with our product team as we work to improve. Thank you again for bringing this to our attention, and we hope to turn this around for you.
SHEREE H.
Posted
I ordered the wrong shade and informed serentia, not really expecting anything more but, would I like to purchase another shade. However, these lovely people offered me my preferred shade at no extra cost which is amazing and I am so grateful. I have given the compact to my friend who loves it and will be ordering more. Thank you SERENTIA 😁
Maya
Posted
This is certainly a reputable company. The product itself is definitely interesting, but unfortunately, I chose the wrong shade, and generally, the coverage wasn't quite enough for my preferences—I have very visible acne. However, the customer service team was prompt, helpful, and, most importantly, exceptionally kind. They immediately offered to send me the correct shade at no extra cost. Given the issue with the texture/coverage, I opted for a partial refund, which I felt was the most ethical and sustainable choice for both of us. Despite the product not being a perfect fit for my specific needs, I highly recommend this company based on their outstanding integrity and customer care!
SeaBarb
Posted
Gave up fills and other injections when I turned 80. I have used cc creams with sunblock with great success, but contuing to try new ways to better my 88 year old skin. Love the way Serentia provides nourishment, protection and coverage. Best of all, it blurs wrinkles! Friends and family members comment on how well I look. Purchased more to share with daughters and granddaughters. I am hooked!
Kelly C.
Posted
Excellent customer service! I asked for an exchange on the product I was using and received a quick reply and was assured that a new color would be shipped to me free of charge.
