Serena & LilyReviews of serenaandlily.com

Customer service was very kind and considerate of my time. Ask me the important questions for security reasons and made my return very easy.

Products are well made Colors and fabric are high quality

Beautiful high quality product received promptly and exactly as described.

Great store with beautiful things

I needed to return two small items in a larger order made online. I called customer service and they processed the appropriate route but when I mentioned I’d be close to a design store today she recommended I could ask to return it there and save the $15 return shipping and processing fee. When I went to the design store Bobby, the manager, was friendly greeting me and patient with my return needs. He quickly processed my return and even with the sparkling water her offered and retrieved for me I was in and out in less than ten minutes. I couldn’t have asked for better service and an easier process.

I was very pleased with my experience. The items I received were of excellent quality, and I truly felt appreciated and valued as a customer. It’s refreshing to shop with a company that clearly cares about both the quality of its products and its customers. I would definitely recommend them and would happily shop with them again.

Customer Service is always great when you reach out to them. thank you

Writing Amanda was absolutely amazing and truly went above and beyond! She patiently listened to my explanation about placing my order and even offered to speak with her supervisors about allowing me to use a promotion that had ended the day before. This was my first purchase from Serena & Lily, and the experience couldn’t have been better. I’m so excited to receive our order and look forward to shopping with Serena & Lily again in the future. Thank you, Amanda, for making my first experience such a wonderful one!