SephoraReviews of sephora.com

Ho fatto diversi acquisti per importi considerevoli..uno addirittura di 150 euro...e come sempre mi sono stati dati 2 campioncini di profumo..davanti a me persone che spendono meno che vengono riempite di minisize e omaggi considerevoli. Mi spiace ma da oggi hanno perso un cliente.

Order never arrived and was returned to sender and I wasn’t even notified. I called them to ask what happened and I’m told not only did it get returned but the items are now out of stock.... I also paid with a gift card and they can “only” refund it to my online account. I NEVER use my online account and now that the items are out of stock no reason for me too..they won’t refund my money and then they have the audacity to offer me a trial size for my troubles?!? Customer service clearly isn’t a priority at Sephora nor is it a skill their staff has. BRUTAL. Isn’t it better to assist customers then loose them? Congrats Sephora customer lost.

Loved the reward system but it's hard to collect the points annual for someone who does not spend so much on makeup. Honestly would love to shop in Sephora because of the great service provided by team overall.

My husband ordered me a expensive foundation and paid through PayPal. I ended up not liking the foundation so we returned it and our package was lost and we contacted Sephora several times to get get our refund, and they kept telling us it could take this long to get back to them. And every week we kept tracking our package it never moved where it was shipped from. We kept contacting Sephora and they kept denying us our refund insisting our package will be delivered soon. We had to end up filing a despute because Sephora refused to give us our money back. So from bad customer service I will not be ordering anything from them again.

I'm an African-Arab who loves to shop for makeup, but whenever I go to Sephora I'm often followed around my their employees and security everywhere I go. I get that they're trying to take degrees to ensure that their products would not get stolen, but you don't have to get all your staff members to ask me if I need help. When I answer 'no', they still end up tailing me around the store. There were other customers around me who are light-skinned that were never asked for help or tailed around the store. If I could rate it 0. I would. Highly disappointing and a case of racial profiling.

Actualmente el servicio a cliente online de sephora México es HORRIBLE, mi primera compra online fue normal nada del otro mundo así que decidí seguir comprando, realice varias compras de una muy buena suma ya que como saben sephora no tiene pero nadita de barato, el punto es que la semana pasada realice otra compra y pues el proceso normal y todo, pasaron los días y no me mandaron la guía como se supone que tienen que mandármela okey, me comunique atencion clientes sephora mx(correo) y pues que les digo parece que le mande correo al presidente ya que mil años después se dignaron a contestarme para decirme que hubo un inconveniente con mi dirección que cabe recalcar que en mi compras anteriores la mandaba a la misma lo cual me sacó de onda, pero bueno volví a mandársela y pues no vi que realmente mi pedido fuera mandado me comunique mas de 4 veces por correo, 2 por llamada y 1 por what y aun así no resuelven mi problema y ya van 2 semanas desde que realice mi pedido. Me molesta demasiado que siendo una marca tan grande y con productos de más de 500 pesos tengan tan pésimos servicio ya que como muchos saben en tiendas físicas igual apesta su servicio pero eso es otro tema, si realmente no van a brindarle a sus comerciantes un buen servicio online mejor cierren la pagina o capaciten mejor a su personal, solo nos hacen perder nuestro tiempo resolviendo problemas como si fuéramos adivinos por que si yo nunca me hubiera comunicado por cielo mar y tierra con ellos ni idea de mi paquete lo cual tampoco ayudo mucho ya que no se en donde esta. Eso es todo, gracias.

Ero scettica, erano anni che ormai non acquistavo da sephora, entrando nei negozi mi trovavo sempre a disagio, le commesse mi guardavano sempre dall'alto in basso, erano scorbutiche e maleducate. Ultima mia esperienza negativa allo store di Venezia in zona stazione, dove avendo acquistato "solo" una maschera le commesse avevano commentato dandomi della pezzente. Oh scusate se mi serviva una maschera. Oggi avevo bisogno di alcuni pensierini di natale, in preda alla disperazione entro da sephora al cc "Nave de vero" a Marghera: qui il miracolo è avvenuto! Commesse meravigliose, accoglienza stupenda, non invadenti, non hanno provato a vendermi niente che superasse il budget, mi hanno fatto la tessera con il sorriso anche se ho speso solo 20 euro!!!! Offerto cioccolatini e udite udite... Due omaggi. Ero talmente felice di questa cosa, che sono rientrata per comprare ancora altri pensierini, spesi altri 30 euro, e avendo finito i campioni me ne hanno fatto uno chiedendomi quale profumo preferissi!!! Mai successo da sephora... Manco a Parigi!! Commesse vi adoro, avete rialzato il nome di sephora che onestamente mi era andato moooolto giù.

Love that I can get my rewards for free online and that there are extra options for samples that you may not get from a salesperson online. I generally prefer to visit Sephora in-store and often combine my purchase with a service. When I'm in a hurry and can't make it to a store, however, ordering on the Sephora app or website is quick and easy. Shipping speed is generally fast even though I'm not signed up for their Prime-like two-day shipping program.