SephoraReviews of sephora.com

They are rude and do not care about their customers even their Rouge Members…Plus Buyer beware when ordering from their app or online they will take your money for an order you have placed even though they put an error message that they could not do your order but they take your money anyways…This is wrong…Sephora in the past only charged once the order was shipped now they charge you right away whether they can do the order or not…I am Rouge and looking forward to shopping with Ulta

I was visiting my family and went for shopping and came across Bower mall Sephora the cashier is awesome the lady made transaction very smooth and quick and was even able to recommend add ons she was polite and keep addressing miss and ma’am which you hardly get to hear at any store that made me feel good and appreciated I could not get her name but I think she is Asian and maybe from India Sephora has definitely made a good name for themselves in hiring employees

I have no issue with the Sephora store or service itself. I have always been pleased. But I will be cutting my Sephora credit card up after being harrassed by Comenity Bank. I always pay my bills in full and on time via Chase online. In August, I paid my bill on the date due. In Sept, I received a bill for roughly $40 for penalty and interest. I checked with Chase and the bill was paid on the date due. I called Comenity and they said they reversed the charge. But this weekend and today, non stop phone calls and text messages concerning my past due $40. After an unintelligible representative mumbles on the phone, I asked for a supervisor and, when I eventually got one, she told me that this was Comenity's procedure (to harrass until the next payment is made). I have worked hard to have a credit rating over 800. I don't appreciate being treated like a deadbeat. NO MORE SEPHORA CREDIT CARD. THE PERKS NOT WORTH COMENITY HARASSMENT.

👎👎Decisamente. Punto vendita di Viale Marconi a Roma dove mi sono recata con mia figlia per un acquisto dell'ultimo momento, comunque in orario,ma evidentemente le commesse avevano fretta di andare via, visto che alle 1940 ci hanno fatto capire in maniera molto arrogante e per niente professionale che dovevamo sbrigarci nella scelta. Peraltro erano soprattutto intente nelle loro conversazioni e probabilmente non andavano disturbate. Due in particolare, una con mascherina tipo ricamata nera e bianca, entrambe piazzate fisicamente, zero cordialità. Peccato perché con il ragazzo che troviamo di solito non abbiamo mai avuto problemi, anzi, magari ce ne fossero così.

I have been used sephora for more than 8 years. They have many cosmetic brands that I like to shop as NARS, Bobbi Brown etc. Also they give small gift package on your birthday so I could try samples from differnt brands as well. I want to recommend to my sister as well.

Beställer en concealer för 340 spänn i fel färg, returen kostar 150-200kr :) ska alltså betala 2/3delar av vad concealern kostar??? Detta e ju ett fkn skämt? Synd att jag inte läste recensionerna innan jag handlade :( upplever exakt samma sak som tidigare recensioner!!!

Geschenkgutscheine unbrauchbar! So eine Frechheit ist mir seit es Online Shopping gibt nicht passiert: Ich habe mir von meinen Freunden und meiner Familie zum runden Geburtstag sephora.de Gutscheine gewünscht, um mir ein recht teures Haarstyling-Gerät zu kaufen. Nun ist es nicht möglich, bei einer Bestellung mehrere Gutscheine zusammenzufassen. Ein Gutschein deckt nur ein Bruchteil des Gesamtbetrages! Der Kundenservice hat nichts anderes parat als: "Da können wir leider nicht helfen." Jetzt sitze ich auf einem Berg Gutscheinen, kann damit aber nichts anfangen. Ich bin so wütend, ich kann es gar nicht sagen.

My credit card was stolen and used to purchase nearly $200 worth of merchandise from Sephora. I have never had any business with this company. When I disputed the transaction with my credit card company, Sephora told them that merchandise was shipped and delivered to my home address, which did not happen. I work from home, and my work space faces the entrance that a delivery service has to make. I called Sephora to find out more about this transaction. When I spoke to the manager, the manager kept pumping me for the very information I was disputing in the first place, without offering anything helpful in return. The CSR I spoke to previously said that the Sephora account, which I *DO NOT HAVE*, is tied to a yahoo.com email address. This is *not* the domain of any email address I own. The manager refused to confirm even that much. The CSR told me that the delivery seems to have gone to an address on the other side of the state, where I have *never* lived, and the possible addresses that they read back to me are places I have never set foot. The manager, on the other hand, asked for my address, and when ai provided my correct address, said that's where this mystery package went. The interaction with the manager struck me as more of a social engineering exercise on her part than a good faith dispute resolution. I would not recommend Sephora for online transactions, and I would be *very* careful of credit or debit cards. They put more effort into stonewalling resolving a fraudulent transaction than into preventing them in the first place. A little bit of verification before accepting a credit card transaction would have gone a long way. This is fraud, plain and simple, and they were worse than useless in helping to resolve it.