SephoraReviews of sephora.com

Prodotto (matita da 27.50 euro) arrivato senza la mina dentro: ho scritto al servizio clienti inviando un videoclip in cui si evince la totale assenza della mina. Mi sono sentita rispondere che al reso avrei dovuto pensare da sola perché Sephora non dispone di convenzioni con nessun corriere e che avrei dovuto oltretutto anticipare io le spese di reso con restituzione eventuale a 30 giorni. Vergognosi.

Sono una Cliente assidua dj Sephora, ma devo affermare che il sito on line è pessimo. Scelgo i prodotti , li inserisco nel carrello poi una volta scelto il metodo di pagamento non si attiva mai il comando di conferma. Sia sul sito online con browser(firefox, chrome) che da app Sephora su smartphone. Succede sempre nei giorni di scadenza degli sconti. Oggi scadono degli sconti del 25% e non si riesce a ordinare come già accaduto altre volte. Inaccettabile e Sephora online non mi vedrà più.

Ich habe mein von außen unbeschädigtes Paket erhalten, leider ohne Inhalt- und den Bewertungen zufolge bin ich nicht die Einzige mit dem Problem. Ich habe ein Parfüm inkl. Geschenkbox bestellt. Die Lieferung erfolgte schnell. Das war es dann aber auch schon mit den positiven Aspekten. Ich habe es geöffnet und im Paket lag zwar die Geschenkbox, aber ohne Parfüm. Ich habe sofort den Kundenservice kontaktiert. Wie hier viele schreiben, wird man nur abgewimmelt. Nun habe ich aber nicht locker gelassen und mit rechtlichen Schritten gedroht. Und siehe da: Ich soll auf einmal eine eidesstattliche Erklärung ausfüllen und wenige Minuten später wird mein Retoureantrag doch akzeptiert. Die Freude war aber kurz, denn: Statt mir mein Geld zu erstatten, wurde mir ein Guthaben, das ich innerhalb von 12 Monaten einlösen muss, bereitgestellt. Mein Geld wurde ohne meine Zustimmung in ein Guthaben umgewandelt, was ich natürlich nicht akzeptiere. Bis dato erklärt sich Sephora nicht dazu bereit, mir mein Geld zurückzuerstatten und will mir stattdessen noch weis machen, das Guthaben hätten sie mir nur als Kulanz bereitgestellt. Getreu dem Motto: Du lügst doch eh, sei froh, dass wir so ein tolles Unternehmen sind. Ich habe Strafanzeige bei der Polizei gestellt und kann dies auch nur allen anderen Betroffenen empfehlen! Das hier scheint mir System zu haben. Dieses Unternehmen hofft darauf, dass sie betrogene Kunden leicht abwimmeln können. Ich jedenfalls lasse mir das nicht bieten.

Sephora była dla mnie zawsze atrakcyjnym sklepem, tym bardziej, że mają niektóre kosmetyki na wyłączność i to tez takie, które są dla mnie „must have” - jednym z nich jest maseczka do ust lanegie. Kuszący jest również wybór kosmetyków fenty. Po moim pierwszym zakupie online byłam pozytywnie zaskoczona sprawnością web-shopu oraz szybką realizacją przesyłki, do tego paczka była pięknie zapakowana z małymi prezentami w postaci próbek. Można zawsze zgarnąć dodatkowy cashback np. 20% na Picodi Polecam sklep z czystym sumieniem.

I got exactly what I ordered. The quality met my expectations. Thank you very much.

Da quando hanno aggiornato l’app è peggiorato incredibilmente. Prima era il mio sito preferito, dove ho acquistato senza ritegno. Ora è diventato poco conveniente, tutti i miei prodotti preferiti non sono disponibili alla consegna a domicilio e tanto meno li trovo nei negozi quindi se non sono disponibili perché segnalarli come tali?! Sono una cliente gold quindi ho diritto a delle agevolazioni ma se non le chiedo io al servizio clienti tali agevolazioni non mi vengono concesse. Inoltre il 10% di sconto non è cumulabile con altri sconti mentre altre profumerie concedono ai loro clienti di cumulare i punti con gli sconti. La verità è solo che SEPHORA ha dei bei marchi ma se non mi rende possibile comprarli a che serve averli… ?!

18 ottobre 2021 io e la mia ragazza decidiamo di regalare ad un'amica una gift card(quella che arriva tramite e-mail), mai arrivata, continuano a dare colpa al sito con cui lavorano per la gestione dei codici per la gift. Insomma abbiamo contattato l'avvocato perché è diventato una presa in giro (e non per i 50€ di gift card), l'avvocato ha già mandato due lettere a sephora senza risposta. Siamo pronti ad una denuncia penale, grazie per il disagio spero che chiudiate.

This review is for Sephora in NYC. A few years ago I went to Sephora in NYC. I kept quiet about my experience because I was so traumatized but I now feel it’s time to say what happened and why I don’t shop at Sephora online anymore and will never recommend them - especially if you are of color! I’m a person of color, I’m educated with a bachelor’s degree and haven’t stolen. I was in line and grabbed makeup I bought from Sephora.com out of my purse. I stood in line, went to the counter to return it. I handed over my receipt of original purchase to the cashier. Everything was fine until I was asked to go to the back of the store. A security guard escorted me to the back and said I had no choice and had to go with him. I was confused and shocked, what was this for? They lead me to a room where they had three young people inside. Two guarded the door and the third interrogated me as if I did something wrong. The woman in charge grabbed my bags and went through them and found absolutely nothing- no Sephora product at all in my bag. (I had a purse and a shopping bag because I came from a Make Up Convention where I worked for a makeup brand not sold at all in Sephora and the convention gifted me eyeshadows which I had taken with me when the day was over. Because I live out of town and far from a Sephora store (which is why I shopped online), I had brought the makeup from Sephora into the city with me for a faster return. To be clear the Sephora makeup was in a separate bag from the makeup from the convention. The CCTV will show how I entered the store and didn’t put any Sephora makeup into my bag/pocket. The only thing I did was take makeup out of my bag for a return which clearly would be seen on the cctv if they checked! The three people in the room clearly saw I had not stolen anything and refused to let me leave. The woman in charge kept trying to make me say I was guilty for stealing when I hadn’t! She continued to say the only way I could leave the room was if I signed a paper that said I wouldn’t be allowed in the store ever again. I refused to sign for a long time because I hadn’t done anything wrong, why would I want to be banned from a store when I wasn’t guilty of what they accused me of? I asked to speak to a lawyer and they took away my phone- the woman said I wasn’t allowed to make calls! Legally if someone asks to speak to a lawyer you have to let them, you cannot deny them this! J I’m know as a person of color, we need to ask for a lawyer because we are often misjudged. I was really amazed this actually was happening to me. I didn’t admit to anything because all I did was return makeup I had a receipt for. I hadn’t stolen any of their property. I asked them to check their cameras, to watch the videos- that they’ll see I did nothing they accused me of. The woman in charge smirked at me and said she didn’t have to look at the CCTV, that the only way I was leaving the room was after I signed a document they had. This went on for what felt like hours- I honestly don’t know the time frame because I wasn’t allowed access to my phone. I was in a small tiny security room with three other people, one who looked at me with despair in her eye- as if to warn me either way I was going to have to sign (she was same race as me by the way). Seems like Sephora hires different races so they can’t be singled out as racist. I was lied to and told that the only way I can leave is by signing and that it is only a paper that says I’m not allowed in the store again. I should have known better. They considered signing the paper an admission of guilt, I was arrested for a crime I didn’t commit and they wouldn’t even check their CCTV! If they saw it, they would clearly see I didn’t go to any makeup isle and grab products and put in any bags or pockets- they would see I stood in line and only grabbed my makeup from my personal bag I came in with originally! This was honestly the most traumatizing time in my life. I had never experienced racism and prejudice like this before. I’ve usually had positive experiences in Sephora. Who knew that would be the day to change everything. This company claims to uplift all races and be inclusive, but trust me. They won’t eye the white girl who does slip something into her pocket, but they’ll blame the item missing on me because of color? Then they’ll search my bags and realize they made a mistake, they got the wrong person but they want to cover up their racism and prejudice by forcing me to sign their paper so they save their own skins to act like their assumption was right when they have no proof, no evidence because there was absolutely none! Sephora shoved me under a bus. The worst experience of my entire life. Shame on you Sephora! I may never receive justice from Sephora, but at least I can leave this review.