Send FlowersReviews of sendflowers.com

Do NOT use this site. I ordered balloons for delivery for my son's birthday on vacation three weeks ahead of time. At 4 pm I still did not have the delivery. I called and was told it was delivered - it was not. I had to demand a full refund as the agent was trying to offer a different delivery day and 20% coupin fo future use.

HAD THE SAME EXPERIENCE AS THE OTHER BUYERS. ORDERED FLOWERS IN 2/8 FOR VALENTINES DAY DELIVERY FOR MY MOM. CALLED TWICE TO SAY IT WAS NEVER SCHEDULES FOR DELIVERY. IT is now 2/18 I ASKED A FULL REFUND. THIS IS A SCAM!

I placed an order for a $60 arrangement to be delivered on Wednesday, 2/12/25, for my daughter for Valentine's Day to her job. I ordered early to reduce the chance of them being later than she worked. They did not arrive! I called at 7:30 at night, 2 and a half hours AFTER their 5PM cutoff time for businesses, to ask what happened. They refunded about $20 and said they would be delivered the next day. Again, they missed the mark. I called again and they assured me the delivery would happen on Friday the 14th, Valentine's Day. Again, they missed the mark. I had to call on Saturday the 15th for a refund of the remainder of what I paid. At least I got that. HOWEVER, they ruined the surprise I had intended for my daughter, I had to call several times for the same issue, their phone system is terrible, and their CS reps are obviously ESOL (English as a second Language). They didn't offer any type of future discount for the screw up, but I honestly wouldn't have used it as I will NEVER use this company again for flower delivery. I suggest sticking with calling the florist direct in the future.

-10 negative ten. This company is the worst don't buy from them. Horrible experience- it was my first time buying from these people. Now I don't know if I'll get any flowers delivered at all. It was supposed to be a special delivery for my wife and here I am fighting with some foreign person over the phone. STAY AWAY!!!!!!!

I paid extra to ensure my mother’s flower arrangement arrived on Valentine’s Day. At 8pm tonight they changed the estimated shipping date to 2/15. I called, spent over an hour on the phone and was offered $19 dollars as a refund. That’s not even a refund of the full shipping expense. They also do some mental gymnastics insisting that any discount on the original order is part of the refund. Absolutely awful. Avoid.

I ordered some flowers to be delivered on Valentines Day today, paid extra for a box of chocolates and also the extra for the delivery charge to deliver it on Valentines Day - seems pretty simple to understand or so you would think….but they don’t seem to be a company that delivers anything and just takes your money without ever having any intention of doing so… I had the displeasure of speaking to someone via their live chat service called Saad, who was utterly useless and could really do with someone in management either offering them a refresher course in how to actually do their job correctly, or simply get rid of them from the role altogether. All they do is send auto responses back and can’t deviate from a scripted response offering customers literally no support whatsoever and can’t read or write in correct English. They couldn’t arrange the delivery of the items ordered and couldn’t provide any update other than “Sorry for the inconvenience caused, I will look into this for you now” even when the question was something simple like “Will this order be delivered today - yes or no?” Needless to say the only way to resolve this issue is just for them to offer a full refund and not assist their customers in any way at all. PLEASE DO NOT USE THIS COMPANY! They will not deliver anything on time regardless of how much extra you pay and all they will do is offer a refund when the order doesn’t arrive in time. I will never use this company and Google should seriously remove them from their site as they are horrifically awful!!!

Ordered before reading reviews. Thought I made a mistake after I placed the order. Im glad my order was not like the reviews I previously saw. The order was completely great, and on-time. The tracking does not work. Ordered them around 10am the day before and they showed up around 11am today. The flowers I ordered are the flowers I got. The website subcontracted the flowers depending on your local area. Everything worked well! My flowers were ordered on sendflowers.com but bowkay designs in keller made and delivered the flowers and did a beautiful job.

I ordered flowers to be delivered to my daughter on Valentine's day. The order was delayed to the 15th because of my choice "being out of stock". When I asked if they could just subsitute with a different arrangement they said they could not do it. Bottom line is my daughter will not get flowers from her father on Valentine's day because this company failed to do their only job. Do not use this company!