Bad
33 reviews
Securian FinancialHonesty, pricing, process and quality scores appear once 5 customers have rated them.
To be confident in your financial future, you need to trust the strength and commitment of your financial organization. For more than 140 years, the Securian Financial family of companies has been developing innovative insurance and retirement solutions to meet the evolving needs of individuals, families and businesses. Offered through partnerships with employers, financial professionals and affinity groups, our products help bring peace of mind to more than 22 million customers throughout the United States and Canada. We are trusted by our partners and customers to fulfill our purpose of helping to build their secure tomorrows.
Securian Financial (securian.com) has 33 customer reviews on Rated Honest, with an average rating of 1.2 out of 5.
33 approved reviews, newest moderated first
Kris
Posted
ZERO STARS. Have been trying to surrender a policy for over 5 weeks. Have submitted multiple request forms and called customer service 7+ times. RUN AWAY. Not only is ULI a scam, this WHOLE COMPANY is a scammy scam scam scam. RUN.
Timothy C.
Posted
Most disappointing and frustrating Insurance company i have ever dealt with. Had direct deposit set up to pay the policy. The payments were comming out of my bank account but we were getting late fees and notices we wernt paying. The money is gone. Customer service hung up on me when I called to try and get help correcting the payment issue. We had to surrender the policy.
Alexander K.
Posted
12 years paying into the insurance Never claimed About 2.5 months ago submitted a claim Still no decision Therefore perhaps losing access to well earned and deserved BMO products. Thus far this insurance underwhelms greatly.....and I shall look for another one. SECURIAN - you disappoint enormously.
Thomas W A.
Posted
My father left me a policy and this company wants me, a disabled person to play some sort of weird game of Simon Sez. I have sent the same claim form in three times and they just wont give MY money back. I cannot recommend this company. You should not have to fight for your OWN money. They just pick someone to harass and go full ham. This has been going on for MONTHS. They just want to keep my money. They dont seem like someone you should trust. Hopefully others have had more positive interactions with this company. I have not.
Response from Securian Financial· Jan 16, 2025
Hi Thomas, we regret to hear your experience has not met your expectations. Your feedback matters and we want to make sure we can address your concerns. Please call 1-800-328-9442 for Claims or 1-833-810-8260 for Customer Service. -LG
Old D.
Posted
They use to be a great company for our 401k, then they sold us out to “The Standard”. What a shitshow this company is. Retirement money was paid twice per month and it was great till The Standard. Once a month payment and maybe youd receive your monthly payment or maybe they put it in a different bank. I dont know how they got my other bank account info but they did. I hadnt used that account in years. No way were they going to send me my money until they located the wrong account they put the money in. Thank goodness our local Securian guy was instrumental in locating the money and helped get me my money. He apologized numerous times for the issues caused by The Standard. After this happened to me I found out it was happening to more retirees. Securian was customer oriented but now only to line their pockets. The only thing good about this company was our local representative.
wordbuilder
Posted
My wife has Securian life insurance. All of the payments are made automatically via ETF. The account is set to paperless. Nevertheless, Securian fraudulently charges a $2.00 paper statement fee every time. We emailed them and they refused to resolve the issue. I'm sure this cannot be legal.
Dennis O.
Posted
Yesterday in the mail I got a notice that my Life Ins update was available on line. Today I went to the website and it says sorry you cannot access that information at this time. I have had this policy for over 25 years and they provide me no service and continue to increase admin costs to the point that my policy may be totally eroded by the time I die. Stay away from this company.
Response from Securian Financial· Dec 5, 2024
Hello Dennis: Our customer service team will be able to help you with account access. Please give them a call at 1-833-810-8260 from 7:30am to 5:30pm Central Time M-Th or 7:30am to 4:30pm on Friday. -eg
Nick M.
Posted
This company is horrible. So disappointing that my employer chose them to continue our life ins. They have no customer service, can't get thier processing correct and takes fighting with them to get anything done. Find any other company if you can.
