comGatewayReviews of secure.comgateway.com

2 shipments arrived at the address ( both on different dates in June) . One package appeared on my dashboard after 2 weeks and I shipped it immediately. Another appeared on my dashboard today and I shipped it immediately too .. I did try to contact them through the bot, regular emails and of course there was a total breakdown in communication. But I am giving 4 stars as they still managed to retrieve both packages finally . It was a frustrating process , but they redeemed themselves, finally. For all those waiting for your package, keep emailing them and keep the hope that one day you will receive your package

Sent very expensive pkg to them but ownership changed whilst in transit 6wks ago. I have proof of delivery from courier. No reply from customer service or online support msg's. Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

***Updates at the end*** So, I've used comgateway in the past with absolutely no issues. I recently made an order and it was delivered to the comgateway US address on 3 August, its now 12 August and it still hasn't appeared on my dashboard, then I came across the reviews in Trustpilot and it seems I'm not the only one. I did email them, but no replies. I have tried using the chatbot and it did forward me queries to someone I guess.....this was the reply: "We would like to inform you that we have submitted request to warehouse to expedite the process of the pacakge..." So I guess they really are working on backlogs since the new management or whatever messed everything up from what I read on Reddit. Read also some people have received their packages, but very very late....1 month or 2 that kind of thing...but I also saw that some people don't get it ever. *****Update 17 August 2023***** My request was acted on and now the items appear on my dashboard. *****Update 23 August 2023***** They sent out my package and I received everything on this date. I guess they really are trying their best to clear all their backlogs.

Service has deteriorated tremendously. Comgateway has become irresponsive, waiting weeks to ship out items, flagging packages without proper reason and not responding to queries.

I've been with ComGateway like forever! And I've always raved about their great service! So you can imagine my horror when they sold the business in March 2023 to a company who are just running it into the ground! Do Not take the risk of loosing money and goods from the US. They've changed addresses without letting anyone know, so your mail gets delayed or RTS. They're turnaround times have blown out by weeks not days. Their fees have gone up and because of the(ir) delays, they're charging storage fees - $US to $AU is not nice. And my parcel has been stuck in "processing" ready for shipping for 3 weeks now! I wish I had of known earlier about the sale and I would have signed with one of the many other good service providers!!!

Comgateway has been placed UNDER JUDICIAL MANAGEMENT. Probably goodbye to my parcels with them.. whihc cost me a few thousand USD... My fault for not checking after having not used them for nearly a year..

ComGateway/HopShopGo have been acquired. The process has been slow, messy, and completely lacking in transparency. Support has evaporated, packages have gone missing, and delays are constant. I no longer recommend ComGateway. They need to apologise and explain. ------- Previous review Overall, I'm very satisfied with the service provided by comGateway, and I have been a reasonably regular customer since 2011. Customer support has been consistently helpful, and generally responses have been prompt. Prices are not always the cheapest, but I have had a better experience than with other forwarders so I keep coming back. I think that communicating your requests with them is the best way to avoid problems along the way - for fragile things I contact them to ask for special care to be taken with specific items, and generally they have been able to accommodate my needs for a reasonable price. ---- Previous Review Having used both comGateway and other similar shipping forwarders for a few years, I find that I keep coming back to comGateway. All my experiences with them have been good to date. Their processes are generally efficient and effective, and their customer support is always fast to reply, polite and helpful. While not always the cheapest, I have no hesitation to recommend them to anybody looking for a trustworthy and knowledgeable company to help give confidence when wanting to buy products from overseas.

I'm a customer for years, prime member, but I'm completely disappointed with company support and handling times. If I knew they were going through current issues, I'd never placed the orders and have them delivered there. My orders are all time sensitive. Company should provide at least a clear message informing SLAs to customers. After 4 days of my message, they acknowledged my packages are there (for 8 days now), but still no forecast on when I'll be able to see them in my account. Terrible experience