Average
552 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NO dentist online cosmetic clip on veneers. Save 70% by going lab direct. Order an impression kit and take your own impressions at home! No trauma no pain!
Secretveneers (secretveneers.com) has 552 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
552 approved reviews, newest moderated first
Anonymous
Posted
Great product a little weird at first getting used to them but they have changed my life and I can now smile in confidence will definitely recommend to anyone and will most certainly order again in the future
Hinton
Posted
Best thing I ever did , 4 years ago Have had a spare arch also and now want to try the new 0.2 arch Delivery can be slow but they now offer a quicker service which is great
Emma L.
Posted
Please never use this company they are TERRIBLE. It has been over three months now and every time they send the product it isn’t even close to fitting and the teeth are cheap looking plastic - nothing like the photos and videos. The videos of same day first time fittings I very much believe are not true either. The teeth are terrible they look and feel like plastic joke shop teeth and honestly even if they did fit would make people laugh more than anything. Even the thinnest ones they do are what I’m meant to have and they are bulky and make your jaw stick out. There’s a reason these guys turn off reviews on google! I work in the high end industry and these seemed a great idea. Honestly please do not waste your money. Over £700 so far (keep having to pay for recorded delivery on the impressions too) and still nothing that fits and now no responses. It’s a complete con. They say they will work with you. I assure you they do not. They in fact took my money and since the last and final instalment have not sent anything at all. My last email chain started ten days ago, they only reply when I chase the lady on Instagram. Since then they just ignore my concerns and barely reply. I’ve received nothing and yet paid for express delivery - they said they would resend ten days ago and are now ignoring me again. Please do not ever use this company. I can only think that they pay influencers to tell us the products are great. I still have nothing months later and have sent 4 sets back now as they had huge gaps and stuck out or didn’t fit. This is a complete rip off and waste of your money and I’m not someone that complains!!! I will be updating all review and social media sites with my experience and not stop until I get this resolved - no one should be ripped off like this! If I could give zero stars I would!
Paul
Posted
Use seem to put everything use are doing wrong down to COVID use put a 5 day and 14 day period on your veneers but use can’t reach that deadline even though use are taking extra money of people! Use don’t send emails to even say the product has been delayed
Response from Secretveneers· Aug 19, 2021
Hi we don’t have a phone number as our customer service team are working from home due to COVID-19. If you have ordered from us before you will know we are a legitimate business and not a scam. Please email [email protected] with your name now and I can send you the tracking for your shipment.
Demi
Posted
OVER THE MOON 🌙 I cannot explain how happy I am with my New Smile. Secret Veneers have changed my life. I’ve been so self conscious about my smile. Whilst my teeth are perfect. They are discoloured due to medications from when I was a child. Secret veneers have given me my confidence to smile again nothing was to much trouble. I sent a message asking if there was any chance of getting them out sooner and they arrived special delivery the next day!!! I’ll be forever grateful. Thank you so much. Demi 💋
Anonymous
Posted
Please do not bother with this company they’re a joke!!! Have been waiting 5 MONTHS to have this company sort my veneers out. Going on on here as though people haven’t given them the right fit 😂 if the fit wasn’t right you shouldn’t accept them in the first place. I did everything I was supposed to and more and still I’m waiting on my 4th set. One of the sets sent to me was longer on one side than the other, covering teeth on one side and not the other! The second pair were sent to me really thick which was not what I paid for. I only ordered the top set n they’ve cost me £400! How can you tell people they don’t deserve a refund because the veneers are custom made? If it’s been this long and you still haven’t made the veneers correctly then it’s on YOU!!!!! you make these veneers but at the top of the teeth there are always bits sticking out, how does this suggest someone has been doing the moulds wrong?????? You’ve got my order wrong 3 times now, you haven’t even responded to my emails either this time, just blatantly ignoring me!! I will be contacting my bank. This is wrong. You can’t tell people it’s their fault you’re getting their order wrong? If you know the moulds don’t look right don’t accept them. It is YOU who is shaping the teeth as they are on the moulds, when they come to me I can always see my other teeth behind, ALWAYS! even after a second mould they look bad. They also look incredibly fake for the price you pay for them. Your new advertisement is now “buy these so you can see what you look like before purchasing actual veneers”. NO! people buy these because they’re a cheaper alternative than the real deal, not because they wanna see what they look like! You also CANNOT eat with these in at all, the veneers will bend at the back. The veneers also taste like super glue in your mouth! And yes, my comment IS fair, considering you send veneers within 3 days yet I have been having to wait over 4 weeks each time for mine !!!!!! Having to write this out again because they’ve tried to block my review! Only telling the truth based on my own experience!!! Bunch of fraudsters ! You’re lying. I’ve received NO email from anyone. I have been checking every single day. You’re also clearly not reading my review carefully. I said you can see my teeth at the top of the veneers, the veneers NEVER cover my teeth properly and why would you want that????????? Tell me what you’re talking about here because you’re trying to insinuate I am stupid. I’m telling you my teeth are still visible just under the gum line. Also, you don’t even know who I am?????? I am anonymous on here so how do you know whether someone has emailed me back or not???? You don’t. I also cleaned the veneers several times to try and get the smell off them. It didn’t budge at all. You’re embarrassing yourself here tbh. Stop trying to justify mistakes made and just correct them. The customer is always right. I wouldn’t be sat here arguing the toss if your product was decent would I. I honestly wish I’d never bothered. It has been more hassle than it’s worth. Look at the way you respond back to people 😂 get offended by complaints, can’t take constructive criticism. Do something right instead of arguing the toss. You mention how “secret veneers” make new impressions at no cost to me. Should I be grateful I’m having to wait 5+ months for them to get it right? The impressions were spot on as you guys have said twice now, so if they’re satisfactory then why am I to be grateful you’re remaking them for free? Think about what you’re saying!!!! My name is also not Emma… awkward :-/
Response from Secretveneers· Aug 11, 2021
Hi Emma Sorry for the delay, we have 4 staff off sick with Covid - your patience is much appreciated. We are trying to assist you with your fit issues and we really want to help! but we do need some patience at this point. Remakes take time, I am aware the team emailed you yesterday to assure you we are remaking your custom fit clip in veneers. In response to the above - You provide the measurements for us to fabricate your clip in veneers. - We are the only clip in veneer company who doesn't charge for any corrections needed, or further impression kits. - I am very pleased to hear that the lab staff are still working with you to resolve your issues even after being called fraudsters. - You agreed before you purchased, that you understood that as per our refund policy, we do not issue refunds once the clip in veneers are fabricated as they are a completely customised product. - You will always see your own teeth behind the clip in veneers inside your mouth but luckily nobody looks at the inside of your teeth- this is the wax up needed to hide your teeth - without this they would always look crooked. So we build up the material behind the teeth to block out your imperfections. This is normal. - The lab technicians have responded to your emails. - 90% of our clients do buy our products to see what they would look like in temporary veneers - the process before having porcelain veneers fitted. (Clip in veneers are a temporary fake plastic grade dental appliance) - You can eat in clip in veneers. - Please rinse your clip in veneers before inserting them into your mouth as they have been sterilised for your safety (the taste you are describing is a dental grade sterilising solution). Secret veneers ltd is a legit company. We have been registered with companies house since 2015. Our team are working above and beyond offering you new impressions - new alterations until you re happy with the fit - at no cost to you. We are still eager to help you and will definitely resolve the issue. Thanks and regards secret veneers team
Wouter N.
Posted
HORRIBLE! Only order here if you want FAKE looking clown teeth. Customer service is really bad too, you don't get any refund even though they send you very bad fitting and fake looking teeth. DO NOT order from secretveneers unless you like wasting money, you can get similar fake teeth at a local toy store.
k
Posted
After looking for months through all the companies that sell clip in veneers & being too scared to order any incase i was scammed, i started to see celebritys promoting secret veneers so decided they must be real. Ever since ordering they have been so helpful!! The communication from the company is amazing, the product has came earlier than the estimated time most times i have ordered too!! The veneers are great quality & last so long and look way more realistic than expected. Ive been using this company for 2 years & have been delighted every time!! cant thank them enough!
