Seattle Coffee GearReviews of seattlecoffeegear.com

I ordered a Philips Café Aromis 8000 Super Automatic Espresso Machine, but when the package was delivered on September 21, 2026, I opened it and found an empty box with the machine missing. I contacted the seller immediately and provided photos of the package, shipping label, and packaging. I have cooperated throughout the process, but the issue remains unresolved. This has been a very frustrating experience, especially after paying for an expensive product and receiving an empty box. I expected a much better experience and a proper resolution to the situation.

Warning for those who buy open box - I purchased open box Rancilio Silvia and and a Eureka Grinder. I thought that if I followed the directions they would work. No matter what I tried - I had problems. No one will talk to you on the phone. They only want videos. You are on your own. It's huge risk. If you buy open box, you are gambling. I gambled an lost. I would not buy open box unless you plan to lose all the money you paid.

Be very careful!! DO NOT get annoyed with their poor service or NON-responses. One week to not get a phone call? TRUE. "One month" to maybe get something fixed?? all true. And if you get pissed at them? They will block you from buying parts or service!! All true.

I received your initial response to my complaint about my AeroPress coffee maker and believing that the press just needed some time to adjust to work properly, I continued to use it for another week or two. “…some water dripping through initially” as you said might be normal but the whole shebang? This was NOT my first time using an AeroPress - it was just not working correctly, whether I inverted it or not. No seal ever formed nor was there any pressing with the satisfying “sigh” at the end - all the “coffee” had pretty much drained out before it was able to steep. The coffee was weak and the whole process was frustrating. The fact that you don’t stand behind your product or care about customer satisfaction is very disappointing. Expect a review that reflects that.

On April 2025 I bought a Rocket R Nine One high end Expresso machine from Seattle Coffee Gear. I bought the machine from SCG figuring in case of a warranty claim I would want a company to stand behind the $7K investment I was making. In February 2026 my machined failed and I called customer service for support. I was informed a service technician would call me back the following day, but each time I called, and I called multiple times, no one returned my call. In late March I called and told the customer service representative if I wasn’t put in contact with their manager I would call the Attorney Generals and file a complaint. I was immediately put through to the manager who on the 27th March acknowledge that a local service technician would be called to come to my home to repair the equipment. But this took until the 15th May for a service technician to be contacted. My appointment by a qualified service technician was scheduled for the 28th May. So after waiting three months I was received a visit by the assigned service representative, who turned out to know nothing about my expresso maker. After making a couple calls the machine was loaded into there vehicle and as of today, the 4th July, it remains somewhere, supposedly under repair. June 12th I received an email from SCG asking me for full transparency, did I try and download firmware into the machine. SCG has identified several problems with the express machine, but when I inquired as to what the root cause problem was with the machine, SCG informed me they didn’t know. On the 17th June, over 4 months since I first called SCG, I made a request for a total refund of my $7K investment, or a new machine. SCG quickly responded on the 18th June that they would do neither. Even though the machine comes with a three year warranty, SCG on the 1st of July, offered me $500 to resolve my claim. So my plan to buy a high end $7K investment with a three year warranty from a company I believed would stand by their policy’s has been a complete failure. Offering me $500 to go away on a $7K expresso machine under a three year warranty.

The promised 5% discount was deemed invalid. The code they gave when i filled out my order was not accepted during check out so I ordered thru amazon. They texted me 6 times and continued to send me email after email despite me clicking unsubscribe. I was able to stop texts by messaging STOP, but the emails continue.

I purchased a high end espresso machine from SCG after a lot of research on the machine. Unfortunately I did not research the company. I received the unit, which I had purchased for a father's day gift, and neglected to open it since I was gifting it in a few days. The unit arrived with a foot detached, the display crooked/partially detached (leaving wires exposed), and the casing dented. The boxes it arrived in were in pristine shape, so the issue clearly happened prior to shipment. I was unable to contact the company directly, as they have "bankers hours" M-F 8-5 PST. They replied to my email very late on Monday and said I needed to give them more time and to also send pictures of the boxes. Still no response by Tuesday mid-day, so I called them directly and was told they had to wait to hear back from the technician before they could move forward. I have no idea why such damage requires a tech to sign off. Any good company would stand by their products and take care of this immediately. At this point, I am hoping to just make a return and purchase from a different company entirely. Very disappointed with my first experience with this company.

I have been a customer for years. I have bought a lot of things here and there was a time I really enjoyed and thought I was getting good customer service, etc. but apparently things have changed at this once great company. I ordered a rocket R 58 and paid them my $3500 for the privilege. They shipped it and messed up the shipping because I told them when I would not be here to pick it up and that’s when they had it shipped. You have to be present to sign for it. So that created an issue, but that’s something that is also the fault of FedEx. But that’s who they choose to ship with. But here’s the real problem. This brand new $3500 machine arrived and when I unboxed it set it up everything‘s going fine pulling shots and I noticed that the chassis seemed loose on the right hand side. Further investigation reveal that a fastener in the upper right front part of the side panel had not been attached. I contacted them and they drugged their feet. This was a day after it arrived. I told them I was disappointed, and that I really hated to think of the fact that I would have to box this thing up and send it back. They offered to just send me the screw. That was all they offer was. I said that I was hesitant to take a brand new machine apart and void a warranty on something. The ended up offering to reduce $100. Send me the missing bolt and put in writing that they guarantee as a rocket servicer that the warranty would not be voided. They sent me pictures of where to take bolts out to open the machine. So reluctantly, I went ahead and agreed with that. They immediately refunded the hundred dollars and I saw that a FedEx went out with the part. A number of days later the part arrived. But it wasn’t a typical screw with threads in head that you put a screwdriver in it’s a little post with threads that looks the same on both end and a couple washers. Not one scrap of paper was shipped with it not one instruction on what to do once I open the thing up where this goes how to attach it properly how to make sure I protect the machine nothing. I sent them an email and told them that that sucked. That that’s not what they should’ve sent me. It is not a screw and they should’ve told me more because I don’t know what any of this is intended to do. That was three days ago and they have not returned my email. At this point, I believe I’m gonna box the whole thing up and send it back and get a refund and buy one from a competitor. I think it’s ridiculous that you could spend that much money have a problem that probably happens from time to time but then get this bad customer service.