Charles SchwabReviews of schwab.com

Get your tech department in order. I am losing money when I can't trade due to a menu of excuses you use for non-performance on your part. If you need more technical expertise; pay for it. Quit using that rediculous "excuse bar" over your main menu page. Apologizing/whinning/ excuses do not sit with day traders. Get you act in order...

Last 4 times I tried clin schwab.placed on hold for hours.call back stated one hour.two and 1/2 later I get a call and of course they do nothing I lost money all four times.

Tried placing an options trade this morning. Kept on getting "incorrect symbol" for a straightforward FCX Feb 19 26 call trade. Tried executing on two apps via my iphone, then on a desktop app. No success anywhere. Then tried calling schwab. Put on interminable hold. Communicating with Schwab would work better with two tin cans connected by a string. They are an AWFUL broker.

Schwab quit processing trades online this morning and there was no one available to provide any information. All they told me was to try again later. Schwab hung up on me when I called their main line. They said it would take over 30 minutes to do a text chat. The person assigned to service my account had a recorded message.

My husband has always had excellent service with Charles Schwab, so I decided to rollover two accounts to them. Over a month ago, I started the process by trying to contact our local Charles Schwab office, but it was closed down, and the main Charles Schwab switchboard told me to go to an office in our neighboring town. After repeated, unsuccessful calls to reach that office, it was finally discovered by Charles Schwab that the second office is also closed, so there are no offices in our large metropolitan area; the only recourse is their national number. Then TWO representatives told me to FAX my Vanguard rollover check to them for next-day processing. Finally, a third representative expressed surprise at the fax directions as financial institutions must have the actual check to proceed, so he instructed me to mail the check, which I did via certified mail. Now, two weeks later, another representative can confirm that the checks were received, but that they are "trying to see where they're at." The other rollover has been just as problematic. I was first told to upload my paperwork to my account portal, then later that I should send it in. Today I learned that rollover check was "coded to the wrong name and it will take 10-45 days for that error to be corrected." Almost a month ago, two of their reps told me that my checks should be in my account by the following day. This company seems to have major internal issues, so beware.

I have had a number of problems with Schwab in short time I have had my stock portfolio and a very small IRA Rollover with them. They are inexpensive compared to other brokerage firms, but herein may lie the problem: You get what you pay for. Most recently I went online and asked that my dividend check proceeds be sent to me. I requested Overnight Delivery and saw there was a $20 fee. I also expected, given what the website stated, that the check would be issued on Monday (it was Sunday night) and sent that same day, Monday. I received what appeared to be an automatically generated confirmatory email message almost immediately. So I waited all day on Monday for my check to arrive. No check. Finally I called at 5pm and was told my request was cancelled because I should have requested a check for an amount less $20. I had never had to do that with any other vendor (it was understood the delivery fee would be taken from the proceeds). But more importantly, they sent me an email essentially telling me everything was a "go" and never bothered to send a second letting me know my request was cancelled. The woman I spoke with said she would re-submit my request and would waive the $20 fee; she also said it would go out that night. This wasn't my expectation; after all, it was after 5:00pm MST. But she offered this and so I waited all day today for my check. I left my front door open so I wouldn't miss UPS and have an envelope sitting on my front porch. Finally at about 4:20pm, I called Schwab again. No, the check was actually issued today, no tracking number. My Problem? Poor customer service: either failing to communicate and/or not communicating honestly. Wasted precious time. My making a small rollover deposit was a "test." I'd heard mixed reviews about Schwab. Very glad I did not rollover larger sums.

First off, I probably should have known that Schwab would be problematic. When opening my account, they lost my check. After over a month of customer service calls, I had to cancel and send a new check. Another time I used them, after deciding which investments to choose, I placed an order (the night before). When I went to check on them the next evening, I realized that Schwab will freeze purchases until they finish executing trades- which takes longer than expected. They placed this freeze because the stock price went up a few cents after I submitted my trade and Schwab purchased the stock. Instead of purchasing one less or notifying me before restricting my account they created a very difficult trading environment. By the way- the difference was a $1. The annoying thing is that all of this is over a dollar and/or their failure to let me know of an issue. Some places value their customers and don't push them aside without communication.

I bought investments on this site based on the schwab rating system. All of this was done in consultation with my schwab designated advisor. I lost 10% on these investments in a year the indexes were up. The schwab rating system is faulty and thier advisors are not competent with regards to selecting investments.