Scent DecantReviews of scentdecant.com

Excellent customer service, and a great way to sample new colognes!

I’ve been a regular customer because you can get high end fragrances at lower quantities. Customer service is also top notch.

I placed two different orders for samples of a perfume that I last purchased from Scent Decant a year ago. My recent samples smell nothing like they did a year ago of the same perfume. I don’t know what the problem is, but there is little fragrance and I did get a rather mild allergic reaction to it. I do believe the recent samples are not the same perfume that I purchased in April of ‘24. Something has changed since then. I have been a customer of Scent Decant for a couple years, as I recall, but no more. It’s sad because I’ve always been happy with their service and that perfume. I will find another company. The only good thing with these orders is that delivery was fast. That’s it. I am definitely not happy that I’m out money that I could have spent elsewhere. Good-bye, Scent Decant.

Accidentally had my original order shipped to my old address, they sent me another free of charge!

My perfume vial was broken upon arrival. I contacted them and was told to send pics. I sent 2, and was then told I will receive my replacement in 3 days; no cost to me!! YAY!! Thank you. Definitely will continue to do business with them.

When my package got lost in the mail, customer service was responsive, attentive, and friendly. They attempted to get my original order to me and when they couldn't, sent me a new one. The whole process only took about a week :)

I recommend this company because I’ve only had a positive experience with them samples are labeled nicely and no issues with delivery unlike other companies

I love that they provide a way to wear expensive decadent scents on a budget. And they are quick to make changes if you make a mistake on an order; ie I put the wrong address on my order, and they reshipped to the correct address, no charge, after it already went out. Their customer service email always responds within a day at most and very friendly.