Average
402 reviews
ScentBox, Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
402 approved reviews, newest moderated first
Latoya L.
Posted
Didn't have a great experience. I have called multiple times, left a voicemail, sent multiple emails and have yet to hear back. I decided to cancel my son's subscription and will be using a different company. Unsure if we will get his February shipment that has already been paid for.
Joe M.
Posted
This is going on my 2nd month I raised it to premium cause I let them select a cologne for me and it wasn't great and also now it's been a delay for some reason on shipping my product after I already paid them I'm not sure yet at ALL about this company yet...
Response from ScentBox, Inc.· Feb 27, 2024
Hi Joe, Very sorry to hear about your 2nd month experience. Definitely not the type of service we want to provide to our Premium members. If you don't receive proper shipping information, do reach out to customer service at [email protected], and we'll see how we can't expedite this.
DK
Posted
Not happy with my first month. I signed up for premium and didn't know I chose them or how to do so. I thought they would just send me premium fragrances. Once I worked out how it worked and chose my own choices for the year, it was too late and they sent my first months. They sent me a cheap lacoste one, which isn't premium and not something I would use. My first month is wasted
Nikolia C.
Posted
So now it year 2024 and I’m so happy that I sign up with SentBox! This company is so awesome! I really enjoy my name brand perfume I get every month to help me decide on what sent will work best for me. I love the different color sleek look to them! This is just an all around great company. I’m a customer for life! Thank you! 😊
Jennifer
Posted
Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.
Ashley M.
Posted
If I could give no star I would. I got this subscription for my 15 year old son. He was so excited, as he is finding his way with grooming and taking good care of himself. The first order arrived, and it was awful. It smelt like rubbing alcohol. I got the subscription with three scents, and they all smelled exactly the same! I figured maybe it was a fluke, and wanted to give them another shot! The next shipment came. SAME THING….SMELT LIKE ACTUAL RUNNING ALCOHOL!!!!! I cancelled the subscription…..or so I thought. Two months went by and no bill after the cancellation, but suddenly the month of December hits my bank account. I immediately log in and send an email. I requested a refund, a cancellation yet again, and told them how awful the cologne was. I do scent bird and I love it, but this was not the same experience. They refused to refund me, told me there was nothing on my account showing I ever cancelled, and when I told them to explain why I have t received product or paid for two months….the simply sent me a cancellation notice! 🤦♀️ to be honest it’s cheap and it wasn’t about the money for me. It was about the company having integrity, and making a situation right! 100% DO NOT RECOMMEND
Response from ScentBox, Inc.· Dec 15, 2023
We're sorry you were not happy with your subscription. Alcohol smell is a common complaint with fragrances, sometimes the notes do take time to come through. I assure you all our fragrances are 100% decanted straight from the manufacturer's bottle. You are able to cancel your subscription straight within your account, no jumping through any hoops.
Asher Jesse M.
Posted
A lot to choose from, and the packaging is amazing! Smells great, and lasts a long time.
Saul P.
Posted
I'm currently loving Scentbox. The service has been great. While I do wish there was an app available, the selection they offer surpasses many competitors. They have to stuff you want. Excitedly awaiting my next shipment! Although I wish it were faster, usually takes more than a week.
