Poor
14 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover our exquisite handcrafted indoor and outdoor saunas. Experience the ultimate relaxation with customizable designs.
Saunaones (saunaones.com) has 14 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
14 approved reviews, newest moderated first
Niurka S.
Posted
Still waiting for a response. They do not even respond to reviews. SAVE YOUR MONEY OR SPEND MORE ELSEWHERE. The worst customer service available, they do not honor wuaranties, refunds never arrive. A true nightmare. Hopefully they are hit with 500% tariffs and close the scam business.
Matthew T.
Posted
My experience with Saunaones has been extremely disappointing and has resulted in a complete loss of over $10,000. I purchased a Barrel Sauna, including installation, last year. After three failed attempts at proper installation by the Saunaones installation team, my sauna remains non-operational. I have reached out repeatedly to Saunaones, who continued to suggest fixes that they expected me to perform myself. At this point, they have stopped returning my emails and phone calls. My sauna was never fully or properly installed, with missing pieces in the assembly process. I would strongly advise against purchasing from Saunaones due to their poor customer service and inability to deliver on their promises.
Response from Saunaones· Mar 11, 2025
Hello, dear customer.Our after-sales engineers are currently working on your case to resolve the issue as quickly as possible. Please rest assured that we are committed to finding a satisfactory solution for you.
Yelena T.
Posted
The price is great. I just wait only two months. Looks great in my backyard and comfy. If there is anything missing in instructions we have YouTube this days can find everything there step by step . Everything include in package and more than I would expect. Absolutely love it.
Natali R.
Posted
I placed my order on 9/2/24. It’s 10/16 and I still have not received an update on shipping. I’ve called multiple times, no one ever answers the phone. They only respond via email, and very sporadic. Beginning to think this is a scam and will dispute with my credit card company. Belated update: my sauna finally did come in November. They rushed it out to me because they wanted me to remove this post, and offered me $500 to do so, which they gave me. In their haste, the clear coat was completely ruined because they didn’t let it dry before wrapping it up and shipping it out. Very disappointing that after waiting so long, I received a product with low quality craftsmanship. It did come, so the company is not a fraud, just unprofessional and/or unfamiliar with U.S. business practices of having a designated representative to answer the phone during the set telephone hours designated on the website. So frustrating that email after email, it took at least a week and half to resolve things with the sauna that could’ve been handled in a 20 minute phone call, but they refused to call me and just continue to respond via email. Also, it came installed with Wi-Fi as I paid extra to upgrade to this feature. The Wi-Fi compatibility is shaky at best. Moreover, the sauna stones they sent do not fill the heater, so I’ll have to order an extra set of sauna stones for $60-$100. The product is mediocre. My customer service experience could not have been further from some of these other reviews, so I have to wonder about the veracity of the reviews themselves…
Response from Saunaones· Oct 21, 2024
Hello, Natali Ron, we have contacted you and we guarantee that the quality of the sauna is very good. Thank you very much for giving us this opportunity to continue to serve you. We look forward to your feedback after receiving the goods.
PBB
Posted
This company is a fraud. They send cheap broken equipment from China and then lie to the credit card company and manipulate documents. Buyer beware— they are scams.
Response from Saunaones· Oct 15, 2024
Hello, what is your order number? Our sauna rooms are of very high quality, made entirely from imported Canadian Hemlock and Western Red Cedar. Are you intentionally trying to defame us? If there are any issues or if you want a refund, you can contact us. Please provide us with your order number so we can verify the authenticity of your order. We dislike malicious reviews from competitors. It's unfair to anyone.
Pekds K.
Posted
Se on tukeva ja helppo koota, mutta ei saavuta tehokasta lämpöä. Vankka rakenne, mutta lämmitysyksikkö ei loistava.
