SaunaboxReviews of saunabox.com

ORDER #42330 The steam unit broke 1.5 months ago and despite 6 emails to customer service, no update on replacement unit. No phone number available, just an unanswered email box. UPDATED to include order number as there's no way to contact directly through phone (there's no saunabox service line) or reply to request via trustpilot. 2ND UPDATE They have now sent out a replacement unit (months after the initial request was made) and asking us to pay the 30$ customs fee. I'm unclear as to why, on top of the inconvenience of having a brand new unit break and be unusable for 3 months, I'm now charged to make the product I paid for (which is well under warranty) usable again. When I brought this to their attention, they replied saying it's customs and not shipping, so it's on me. Be warned. Buy elsewhere. Based on other reviews I'm expecting the steam unit to break again, and for them to either run out the clock on replying while it's sill under warranty, or again having to shell out another 30$ for a shoddy product. I wish I had purchased elsewhere.

Bought it last week. Set it up and wow! However, after only using 5x the steam generator stopped totally. Customer service is less than a joke. Overpriced and no better than $125-$159 similar boxes from Home Depot, Walmart, etc. Make sure it is returnable because the steamers break very often.

SaunaBox steamer broke within 30 days of normal use. It has been over 2 months, and I still have no replacement steamer. I honestly don't expect this company to be around much longer, and I have come to terms with the fact that I will not be receiving my replacement shipment, which has apparently been shipped over a month ago. I live in the U.S., if that helps. Just avoid this company. The most critical component is poorly manufactured in China. Just look at the markings on the internal wiring. SaunaBox cares more about money than delivering quality products and replacement parts. I see I am not alone. EDIT: Funny enough, the replacement steamer arrived the day I posted this. However, none of the promised items for my troubles were delivered at this time. One star still stands, and this company's reputation is beyond saving, in my opinion. I will not be recommending this product to anyone. EDIT 2: I respectfully decline and will not be providing you my email address, Saunabox. Thank you.

I would not recommend Sauna Box. The product is defective, and the company is poorly managed. Like many others have noted, the steamer unit is prone to failure. Mine stopped working just 11 days after I received it. I submitted a warranty claim three weeks ago, and as of now, a replacement still hasn’t shipped. It's unacceptable to pay for a product you can't use, especially when the company knows this is a recurring issue. What’s more concerning is the company’s broader operations. It appears overwhelmed and unable to keep up with the volume of defective units. Rather than pausing to address quality control, they continue aggressively marketing the product on social media, seemingly prioritizing growth over customer satisfaction. This creates a self-perpetuating problem: more units sold, more defects, more replacement requests and longer delays for everyone. There are also signs of questionable business practices. The warranty was quietly reduced from two years to one, which raises red flags. Customer service is extremely difficult to reach, after navigating through an AI chatbot, you're lucky to get a sporadic response from a human representative. Additionally, their website manipulates the reviews and appears to only post reviews they accept. The lack of transparency and accountability is troubling. At this point, the company's actions, or lack thereof, warrant further scrutiny. Founders Sean Morrissey and Nolan Kahal are scaling a business without delivering a reliable product or support. That’s not just bad customer service; it’s unethical. Until they address the fundamental flaws in their product and operations, I cannot in good conscience recommend Sauna Box to anyone. Do not buy this product.

The Saunabox was great while it worked, relaxing and easy to use. Unfortunately, the steam unit broke within three months. It took two months and many emails to finally get a replacement. Customer service said the delay was due to logistics issues. They also promised a replacement mat and eucalyptus cleaning kit, but never sent them. Great concept, but poor quality and unreliable service. I wouldn’t recommend it!

Idea is great, but based on my own experience, and the hundreds of other posts I've read, the steamer units are clearly defective and WILL break within months. I'd generally read good things about prompt replacements of the units under warranty, but unfortunately, I've also read that the replacements die out as quickly as the originals, and in our case, it's been well over a month since the last time anyone has provided an update on our replacement. Sadly, I'd honestly advise anyone to avoid doing business with Saunabox - just not worth the trouble, especially given the cost. Especially unfortunate, as the whole idea is to destress and relax, when they're directly to blame for the exact opposite effect.

Saunabox works great so far. First shipment was lost in the mail even though the plungebox was received in a reasonable amount of time. Saunabox did send a replacement Saunabox but it took a couple months and many emails back and forth to figure things out, I just wanted contact with an actual person but kept getting AI responses. Be aware that customs charge about $120 CAD for the saunabox when delivering to Canada...I had to pay this twice because of the first lost shipment.

I should have went with recover, contacted customer service about see through window issues and haven’t heard back from them