Sarah PaciniReviews of sarahpacini.com

Très bonne communication, envois rapides et soignés, excellente qualité

I wish I had consulted Trustpilot before ordering another item from them. Great website, nice products but poor customer service. I bought a sweater which was never delivered because (I suspect) they put the wrong address on it so it was returned to their warehouse. They promised me a PayPal refund last week. It’s not rocket science - other companies refund the same day so why not you Sarah Pacini? Why are you so slow to reply to emails asking about progress with repaying me for an item I never received?

Terrible customer service. The worst. It was a great brand but refusing to answer emails, deliver goods or issue refunds will probably close them down.

I know there have been several bad reviews of this company, but I have had a very positive experience. I bought a sale item at a very good discount, it arrived earlier than expected and beautifully packaged. The cardigan I bought is lovely quality, looks like the picture on the website, I am very pleased with it.

Whilst your products are beautiful, customer service lets you down. High shipping costs with very long delivery times.