Sarah Elise JewelryReviews of sarahelisejewelry.com

Wasn’t delivered on time as promised. Then I called customer support before it was even shipped and was promised it would be sent that Monday overnight and that didn’t happen. The necklace was delivered in a nice box and my girlfriend thought it was fake gold because of how it was packaged. Will never order from them again.

horrible quality and customer service! i purchased a diamond baguette tennis bracelet and the diamonds fell out within weeks. they wanted me to cover shipping costs to repair it, which is outrageous as still under warranty. the bracelet was repaired and now the chain has broken. they are blaming me for wearing the item while i sleep. this was not specified under warranty. Wear and tear would imply that I actually had worn the bracelet, but I barely had it for a month. my jeweler evaluated the bracelet and states that it is poorly made. they do no stand behind their pieces which are not sturdy or durable. do not purchase anything from sarah elise!

I am deeply disappointed with my experience with Sarah Elise Jewelry. The eternity ring I received was not what was advertised and did not meet basic quality standards. Upon opening the package, I immediately noticed that the gold appeared noticeably thinner than shown, the stones were inconsistent in quality, and there were visible scratches on the ring. It looked worn and poorly finished, not like a new, high-quality piece of fine jewelry. Additionally, the ring was the incorrect size. I know because I measured! I contacted the company immediately after receiving the ring and returned it within a few hours of delivery. I also sent them the return receipt right away so there was a clear record of how quickly the item was sent back. I was told the ring would be “reviewed” and that they would get back to me. That follow-up never happened. Communication stopped entirely, and none of the quality concerns I raised were addressed. Instead, after they received the ring, the company issued a gift card without my consent. I did not request store credit, nor do I want it. I want a refund. At no point did anyone respond to my emails or explain why a gift card was issued in place of addressing the issue. While eternity rings are listed as final sale, final sale should not mean accepting substandard or damaged workmanship. I fully expected to receive a ring that matched the description and imagery on the site, and also a ring that was the right size! Quality issues are not a matter of preference and should not be dismissed under a final-sale policy. To make matters worse, I later learned the company allows only one exchange total. That policy was not clearly communicated upfront and leaves customers with no recourse if a replacement item is also unacceptable. My emails have gone unanswered, and there has been no accountability for the condition of the ring I received. Issuing a gift card instead of resolving the problem feels like an attempt to close the matter without taking responsibility. If you are considering a purchase from Sarah Elise Jewelry, especially a final-sale item, proceed with caution. Once payment is made, support and accountability appear to be extremely limited.

We initiated an exchange for a different ring size immediately after opening, suspecting they sent us the wrong size vs what we ordered. The ring we got back was the same incorrect size - we had it measured to confirm. When we contacted them about it, not only did they acknowledge they had in fact sent us back the exact same ring, not a different size and still the wrong size from what we ordered, they also would not do anything to make it right because they had already “done an exchange” in their system. So now we are stuck with the wrong size ring that was never actually exchanged in the first place and this company refuses to do anything to fix this. This company is dishonest, does not care about their customer or fixing their mistakes. I do not recommend purchasing from them.

Susie Single Diamond bracelet. I received my Susie diamond bracelet today and was highly disappointed in what I received. The gold links are so incredibly thin and do not resemble the picture on the website. It is totally not worth the $229.90 that I paid so I immediately repackaged it and it is being returned within 10 minutes of me taking it out of my mailbox. I do not want a gift card or any exchange as I now do not trust the quality of their products. I am HOPEFUL to get a credit back to my credit card so I await confirmation that the cheap bracelet has been received back at Sarah Elise, LLC.

I LOVE Sarah Elise Jewelry! I've been an OG fan of theirs (following since around 2020) and they're legit. It's some of the best prices I've been able to find for gold because they make it all themselves. PLUS it's a woman owned small family business! Want to give them their support / flowers because I think some people don't know how to shop for jewelry online (read product descriptions right). I've had them make custom pieces, bought their original designs, everything has been great. They have been SO helpful with me while creating my fine jewelry collection over the years! Love!!!!

Awful experience.

I simply wore the ring. I don't do hard labor. Nothing more than washing my hands. The ring I was given didn't have "prongs" because of the design. One of the stones came loose, endangering the rest, so I stopped wearing the ring. I hadn't even had it for six months. They don't stand by their products and certainly not their "warranty." Do not trust this company and waste your money purchasing from them.