Poor
495 reviews
Santander Consumer USAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
495 approved reviews, newest moderated first
Donna
Posted
Easy to follow directions
Response from Santander Consumer USA· Jan 20, 2026
Hello Donna! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Superfast R.
Posted
Financing through Santander has been a headache. Setting up the online account was difficult and confusing, and getting help was frustrating. For a large bank, the process feels outdated and poorly supported. I would not recommend them based on my experience.
Response from Santander Consumer USA· Jan 20, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Tommy Ann G.
Posted
Thank you so very much for your kindness and help.
Response from Santander Consumer USA· Jan 15, 2026
Hello Tommy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Cyndi
Posted
Horrible!! I can't even make a payment because Santanders system is so messed up!
Response from Santander Consumer USA· Jan 15, 2026
Hello Cyndi! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Mary L.
Posted
I sent my car payment on the 5th of january,2026 and a week later it was sent back to my bank so then I had to resend it today the 13th of january,2026 which makes no sense and was a waste of my time and could have costed me a late fee and or a bad report to my credit bureau
Response from Santander Consumer USA· Jan 13, 2026
Hello Mary! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Arun K.
Posted
Customer should be given a choice to pay for monthy payment a few days or a week before the actual due date. That option is not there. It is frustrating !!!
Response from Santander Consumer USA· Jan 12, 2026
Hello Arun! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Have a great day!
PJ T.
Posted
Interest Rates are ridiculous!! Basically buying 2 cars!! Its absurd and greedy!! Definitely looking to refinance ASAP
Response from Santander Consumer USA· Jan 12, 2026
Hello PJ! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Have a great day! Thank you, Pamela, for the quick response! We have sent your information over to one of our specialists and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Robert L.
Posted
The website kept giving directions to go to MyAccount but that never showed up no matter what I did. This one of the most unintuitive websites I have encountered
Response from Santander Consumer USA· Jan 9, 2026
Hello Robert! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
