Poor
495 reviews
Santander Consumer USAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
495 approved reviews, newest moderated first
Carlos L.
Posted
Friendly, quick and easy interface.
Response from Santander Consumer USA· Apr 22, 2026
Hello Carlos! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Andrew R.
Posted
My customer experience has been absolutely terrible, trying to log in 1st time, user interface does not allow me to log in try to chat with live person and have to sign in. Try other service and AI won't transfer me to someone that can help.
Response from Santander Consumer USA· Apr 21, 2026
Hello Andrew! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Christopher B.
Posted
Our Relationship is not off to a good start. I have not even made my first payment and I am annoyed with your service and process. Your website interface has issues, would not allow me to log in, the passcode you sent me changed before my eyes as I hit enter to submit it only to be told I entered the wrong number. Went through that six times or so before it would take. Reviews on this company I have read are not very good, I am hesitant to be confident about working with you at this point. Is your app available in English? The response from an agent was No English version... Update 04.30.2026: Santander is truly one of the most difficult companies to deal with. To make a payment it takes 30mins on the phone and must speak to a representative because the payment system they use does not work. It feels like this is all by design and on purpose to extract as much money out of the customer as possible through fees, late charges and or any other additional methods to take advantage of the customer. Please contact me and prove me wrong. I have spoken with four different people at Santander and the above statement stands as true.
Response from Santander Consumer USA· Apr 20, 2026
Hello Christopher! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Brittney D.
Posted
If I could give 0 stars I would. This company allowed me to make a payment arrangement. According to the website all is good and I'm well on my way to getting back on track. However, I received a letter dated two days Before the arranged payment was made. It was regarding Notice of Delinquency. I called to confirm that the payment had been applied to our arrangement and was not only argued with that they were not going to honor the payment arrangement but I was also hung up on once and left on hold for so far 20 minutes because I'm still on the phone with them as I type this out. I'm looking into Ling Law to help me. Hopefully I won't have to follow through and they will honor their arrangement. I will update if anything good happens. *Update* they agreed to honor the arrangement and apologized. Hopefully there will be no more issues going forward.
Response from Santander Consumer USA· Apr 20, 2026
Hello Brittney! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
STEPHEN L.
Posted
My phone , With Julian was most enlightning, he found the main problem with regestering my online account, all it takes is talking to the right people, the finance people at dealership made a mistake on my birther year.
Response from Santander Consumer USA· Apr 17, 2026
Hello Stephen! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
srinivas
Posted
I'm not able to reach anyone regarding my account
Response from Santander Consumer USA· Apr 13, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Jeff M.
Posted
Terrible navigation, no way to set up autopay, difficult to login
Response from Santander Consumer USA· Apr 13, 2026
Hello Jeff! Thank you so much for taking the time to provide your feedback. If you are trying to setup auto pay, please click here https://santanderconsumerusa.com/support#/articles/how-do-i-set-up-recurring-payments----f8f5c30c-c21b-42f0-afc3-4f95712f8776 for step by step on how to set up recurring payments. We hope this helps! If you are still unable to setup auto pay Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Iglesia de Cristo en Las A.
Posted
I like it good race good Bank I thing I am going to work it aut , Thank you
Response from Santander Consumer USA· Apr 13, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
