Sandals ResortsReviews of sandals.com

Spent a week at Sandals Halycon Beach in St. Lucia. Very pretty, quaint resort. Beach was not very pretty and water was not typical of the Caribbean either. If you actually want any service at all, scratch the "no tipping" policy and TIP. Otherwise, you'll be walking to the bar and begging for your drinks. Also don't plan on any "premium" alcohol. My husband drinks Crown Royal (listed as one the brands they carry), but they did not have any and acted like we were crazy to ask. The best bourbon they had was Jack Daniels (not very "premium"). They only carry two beers - the local, Piton, and Heineken. We're light beer drinkers so this was unacceptable. Food was average. Overall, Sandals was not "as advertised". Trip was OK, but not for what Sandals costs!

We got Married in April 2022 At Beaches Negril We Were Welcomed With A Moldy Shower And Dirty Room! We Got Married And Are Videographer Didn’t Get Are Vows On Recording! They Said It Was An Accident! When We Received Our Marriage Certificate The Information Was Wrong Tommy Ann Smith Are Wedding Planner Wouldn't Even Return Are Calls.Very Traumatizing Experience Don’t Waste Your Time Or Money They Don’t Care!

What a disappointment!!!! In short, I got married at the Montego Bay location and thought it was amazing. I encouraged my friends to do a destination wedding too. They went to the Barbados location and I was unable to attend because of having a baby. I called and paid for a candlelight dinner as a surprise for them since my husband and I could not be there to celebrate. (Mind you I booked this before they got on the resort). The butler was supposed to share they had this surprise and all the heartfelt congrats and sorry we couldn't be there message. Nope did not happen! I was charged then the bride & groom were allowed to use their wedding credits to book abother candlelight dinner by the wedding planner Andrea and not a word from the butler. My purchase never happened and I've been given an absurd run around for a refund. Complete fraud. Last recommendation I make!

Booked with Sandals and their no worries guarantee. Gave me free insurance in case of COVID interruption and extra costs. We booked for Antigua in January but tested positive a week before so we had to reschedule. The Sandals agent said no problem we can reschedule for February but now it’s going to cost additional $3,000 but we could claim on our insurance policy and get reimbursed. We paid the additional and tried to claim it on the policy. After 4 months of back and forth fighting we give up. They claim the policy only would have reimbursed us for original trip. So much for no worries. Be worried!

I will start this review by stating this was our first stay at Sandals. We have many friends that have stayed at different locations and have really spoke highly of their time at a Sandals resort. Our experience was very different. The only reason we choose to go to a Sandals was because it was the closest way to stay in a Over the Water Bungalow. I will say that the Bungalow room and our Butlers did not disappoint. That is all that did not disappoint. As far as Sandals as a resort, it was mostly a disappointment. I had many conversations with Staff at the hotel before we even left for our Honeymoon. One of the conversations was about the Transfer from Airport to Hotel and Back. I was told that this would be done in a Royals Royce being part of the OWB room and butler package. This did not happen. What did happen was we checked in at Airport. The Sandals rep had our info, and our hotel and sent us with a driver. NO Royals but moving on. We just got off property when from a quick conversation we were told he was heading to the wrong Hotel and we then had to turn around. Put into new car and off once again. During stay we had asked different questions about the Hotel and grounds. Was told all rooms have been redone sense they bought out from the Hyatt. If that was true than it was a long time ago. We spoke to many guests and the rooms they were in were very dated. Last day while waiting to leave asked a front desk staff where can we wait in Air conditioning. I asked about the pub. No there is not AC in there. (I went in pub and got cooled off, it was nice and cool inside) We went to eat lunch at Bayside one day, and the waitress was extremely unfriendly and very RUDE. My wife ordered a side Ceasar salad, and we weren't sure if she heard us or not because she gave us no indication. When I asked her if she got the salad, she said "DID I SAY I DIDNT". This was brought to one of our butler's attention, and she took charge immediately and apologized and went right to the restaurant. My wife was then approached by a manager, and he also apologized and said that someone would be reaching out, but no one ever did! The Sandals Web is well written when it comes to talk of Gourmet food and Premium drinks. This all inclusive was no different then any other named hotel I have been to for All Inclusive. We had one great meal and that was Sushi. The rest was sub-par with not great taste and sometimes cold. The beverages were a huge disappointment. I wanted a nice margarita for Cinco De Mayo and the top shelf was Jose Cuervo. Really? Many meals when ordering the waitress would write all our order down but then half would come out. We would have to remind then 20 mins later rest would come out. Again not 1st class service. Our second day we requested a beach structure that had the large area for laying down . Was told $130 a day. I reminded we were in the OWB and still. I was floored at this. The cost is so high for that room and you still are paying for things onsite. Asked about dinning on Beach, was a $200.00 charge. When it came to Covid and Masks onsite. They could not get it figured out. Yes mask inside, No inside, at restaurants. Then boom no mask anywhere but the whole hotel did not see that memo. We went to look at our professional photos and did not have our mask so they turned us away. Again, mask or no mask-resort should be consistent. So now at end of stay, I have written notes of things I have been disappointed about. We are checking out at the front desk. No lie not one time were we asked how our stay was. We are 1st time visitors to Sandals and the Island of St Lucia and you don’t ask how our stay was. We paid for the most expensive room in this hotel and you don’t ask how our stay was?. This really capped it off for us. My wife took care of the last piece of bill which was just the Tips for the Butlers. She signed we get in car and on the way to hotel, the driver gets a call from front desk and now they have forgotten a 3rd signature. Need to go somewhere at airport. My words before hanging up was this does not bode well for Sandals. 5 Mins later a call came to driver again. I am now speaking to front desk and I bring up some of my concerns. She then proceeds to tell me after speaking to management that they are waiving the final charge which was the tips. (are the butlers getting their pay???) that was our main concern. I hung up phone after saying thanks for that. Home two days later and I get wacked for the whole charge!! I want to again state that the OWB was extremely nice and our Butlers were amazing, friendly, energetic and really helped to make our honeymoon special. Sandals as a Hotel did not!!!!! Truly a one and done vacation with Sandals Resort Grande in St Lucia or any other location.

Sandals resort is an amazing vacation, however I’m a little disappointed because there is no diversity on there marketing ads. Their website only shows people of color working and not as a guest smh 🤦🏾 but beautiful resorts. Amazing how a resort that was built by a Jamaican black man shows no trace of us!🤷🏽‍♂️

room 9423 sandals emerald bay the room was worn dirty floors dirty slider,a/c leaked twice, stains on table, after rain, two days of water on tile stairs, last room on property next to a chain linked fence,our butler service was non existent except the last night he wanted cash because he would not be there when we left,employee walked in on us at our room no knock,cold food from room service. Director of Guest Services told us to send an email and photos. We did and no response for 2 weeks.Then the only thing we get is an NDA,non discloser agreement. They will give us 3 free days if nothing is said about bad service. Nothing else just an offer to keep quiet and not say anything about how bad the Sandals service and management performs.

We were booked at Curacao for 4-22 week. The resort was not open and Sandals told us that if we move to different resort, that next year we would get 50% off. So we booked Antigua, what a mistake. We had the Penthouse with Butler service. When we arrived we were shoved into a minivan when we were told we would be picked up by a car service. The first day and a half the butler phone did not work and we had to continually call the front desk to track down our butler. They finally get the phone working and the responses from the butlers were like we were inconveniencing them by asking for lunch. This is the first resort of Sandals we have been to that the people just weren't friendly. The beach is not private and you are constantly hassled by locals to buy something. The final straw was the day before we left we went to check on our trip to Curacao for next year and they tell us they know nothing about a discount and we need to pay full price. So 9 weeks before we are to go to Curacao, Sandals tells us it will not be open, we need to change to a different resort and pay the regular rate and now are told our trip next year will not be discounted. You inconvenience us and give us nothing??? Very poor customer service and we will let anyone who wants to hear from us about this poor service. We are now thinking of just switching to Secrets or Couples resorts as we have heard good things about them. SHAME ON YOU SANDALS!!!