Dee C.
Posted
Terrible customer service
Terrible! I mistakenly ordered the wrong item on website.... I have emailed 5 times and tried via website and NO RESPONSE!! very disappointed
Bad
17 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
sanajardin.com is listed under Cosmetics & Makeup.
sanajardin.com (sanajardin.com) has 17 customer reviews on Rated Honest, with an average rating of 1.9 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Dee C.
Posted
Terrible! I mistakenly ordered the wrong item on website.... I have emailed 5 times and tried via website and NO RESPONSE!! very disappointed
Susan
Posted
Nice perfumes but abysmal customer service. I ordered a sampler from them and then a full sized product. After a few of the sampler pumps stopped working I requested replacements. It took videos and MULTIPLE emails to get them replaced. When the replacement arrived one of the samples was smashed. I let them know that I fully intended to buy another full sized perfume but asked to please try 2 additional sample scents to mitigate how difficult this whole process has been they refused. I tried to escalate the issue in a couple more emails but never got a follow up or response. I doubt the authenticity of their claim to be so socially conscious and 'aware' in light of their disinterested level of customer service.