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Samuels Jewelers Reviews | Read Customer Reviews of samuelsjewelers.com

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Jewelry & Watches
Samuels Jewelers

SJ

Samuels JewelersReviews of samuelsjewelers.com

Jewelry & Watches

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3.3

Average

235 reviews

SJSamuels Jewelers3.3Average

Reviews235 About Contact

Rating breakdown

5 star48%
4 star6%
3 star9%
2 star7%
1 star31%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Samuels Jewelers

Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.

Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.

Also known as: samuelsjewelers.com
Website: samuelsjewelers.com
Category: Jewelry & Watches
Listed on Rated Honest: 2026

Contact & location

(877) 388-1836
samuelsjewelers.com
[email protected]

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 22% of reviews.
Most recent review: October 2025.

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Samuels Jewelers reviews

235 approved reviews, newest moderated first

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Customer
Posted May 5, 2016
Customer service
I really liked the customer service representative. She was very helpful.
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Customer
Posted May 2, 2016
Great service
No problem getting my order
Report
Carrie O.
Posted Apr 30, 2016
Great products and customer service!
I had the best shopping experience ever!
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Victoria
Posted Apr 29, 2016
Sent me wrong size, no one to talk to
My fiance was fitted at a local store here. We decided to order his ring online through Samuels since my engagement ring is through Samuels. We got the ring in the mail and its the completely wrong size even though it says in the receipt that they sent us a wrong size. I've tried calling several times now to learn how to exchange it and no one picks up the phone and no one has returned my voicemails. Will probably have to buy from another store and count this ring as a loss.
Report
Kristin
Posted Apr 10, 2016
Beautiful Jewelry
The sterling amethyst and peridot flower earrings I purchased are absolutely beautiful & they were very affordable.
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Cynthia
Posted Mar 24, 2016
Love, love love the Daily Deals
I love the Daily Deals and would recommend to all my friends. The only recommendation is one of the necklaces I purchased was a little smalled than I expected it to be but I still loved it. A ruler or something next to the pictured item would be nice.
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Customer
Posted Mar 19, 2016
The warranty is useless and customer service will not respond.
I have contacted online customer service to no avail. Want my money back now.
Report
Cindy B.
Posted Mar 19, 2016
I HAVE YET TO RECEIVE THE ITEMS I ORDERED ABOUT TWO WEEKS AGO
I WON'T ORDER FROM SAMUELS VIA ON LINE EVER AGAIN. I HAVE YET TO RECEIVE MY ORDER PLACED ABOUT TWO WEEKS AGO. THE ORDER WAS FOR A NECKLACE AND A RING. I HOPE SOMEONE IS ENOYING THEM
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