Excellent
74 reviews
Salus SaunasHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Salus Saunas is USA's trusted one-stop shop for premium sauna solutions, bringing over 13 years of industry expertise to help customers transform their homes with the relaxation and health benefits of sauna therapy. We offer a diverse range of high-quality infrared, traditional, and hybrid saunas crafted to fit seamlessly into any indoor or outdoor space. Our commitment to craftsmanship and customer satisfaction means each sauna is designed for long-term wellness and enjoyment, backed by our exceptional customer support.From the initial purchase to installation and beyond, our team is dedicated to providing a smooth and personalized experience. We offer clear guidance in selecting the ideal sauna for your needs and dependable aftercare to ensure every customer feels confident and supported. Our customer service is available every step of the way, so you can reach out whenever needed for advice or assistance.At Salus Saunas, we’re more than a sauna retailer; we’re a wellness partner, focused on delivering the best in both product quality and customer care. Discover how sauna therapy can enhance your lifestyle and well-being with Salus Saunas, your trusted source for all things sauna.
Salus Saunas (salussaunas.com) has 74 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
74 approved reviews, newest moderated first
Dimitri P.
Posted
From start to finish George & the entire Salus Sauna team went above and beyond. From selecting the right sauna, to helping guide my contractors on installation they were there every step of the way. Sauna is hitting the perfect temperatures, no sub 200s here!
Tina A.
Posted
Received our unit with no issues. Had it built and electrical installed with unit working properly. The only thing I could add is that the heating unit knob to turn on is in a very inconvenient place. Same for the thermostat. We have used the unit many times since installation and love it!! Exactly what we were looking for!!
alex S.
Posted
I couldnt be happier with my sauna- I use it daily. When I had a slight problem with a light controller, George Castaneda was immediately available for assistance. He not only helped with me with a replacement item, but checked in along the way. Hands down some of the best customer service with any product I have ever purchased, ever.
Pier B.
Posted
I wanted to share my experience with Salus Sauna’s customer service, which ultimately left me very impressed. I purchased an outdoor sauna about two years ago, and it quickly became a favorite addition to my home. Over time, I reached out to the company with some questions about improvements they had made to their design, and I appreciated how open and responsive they were throughout the process. While it took some time to work through the details, George and the customer service team were consistently communicative and committed to making sure I had the best possible experience. That level of care, accountability, and follow-through really stands out. It’s clear they are dedicated to continually improving their product and taking care of their customers. Thank you to George and the entire Salus Sauna team for the outstanding support and for standing behind your product.
Response from Salus Saunas· Apr 29, 2026
Hey Pier, thank you so much for taking the time to share this thoughtful review! We’re really glad to hear that your sauna has become such an important part of your home. Our goal is always to be transparent, responsive, and to keep iterating on the product based on real customer experiences—so your feedback here means a lot. We are especially grateful for your kind words about our communication and follow‑through. George and the rest of the team truly care about making sure you feel supported and confident in your sauna for the long term, and it’s rewarding to know that came through in your experience. We’re honored to be part of your wellness routine and are always here if you need anything in the future.
CS
Posted
Have a wonderful experience with Salus Saunas customer service. George was very receptive to my questions. He answered promptly and even followed up with me to make sure everything was ok. Greatly appreciate his help!
Fadi G.
Posted
I’ve been a long-time customer of Salus Saunas and have been consistently impressed with both the product quality and, especially, the customer service. Being based in Hawaii, great customer support is a non-negotiable for important purchases like a barrel sauna, and Salus has absolutely delivered. Beyond the initial purchase, I’ve had a couple of situations related to ongoing maintenance and replacement parts, and the support I received was nothing short of stellar. The team has been incredibly responsive, knowledgeable, and genuinely willing to help every step of the way. Special thanks to George, Eva and Sal, with an extra shout-out to George, the Customer Service Director, who went above and beyond to make sure everything was resolved smoothly. It’s rare these days to find a company that stands so firmly behind both their product and their customers. Salus Saunas has earned my trust and loyalty, and I wouldn’t hesitate to recommend them to anyone considering a sauna purchase.
PA
Posted
Super helpful customer service and great quality product
Ray R.
Posted
Great customer service.
