Safe Home SecurityReviews of safehomesecurityinc.com

Horrible! My grandma was their customer and she passed away. I sent them her death certificate and her will showing that I’m her executor and personal representative. They won’t let me cancel her account. Will be turning them in

I recently attempted to cancel a service my late husband signed up for in 2022. He passed away nearly 2.5 ago and I have since sold the home associated with the account. When I contacted customer service, I was informed that I would still be responsible for payments until October 2027. I requested a copy of the contract to understand how the company addresses something as significant as the death of the contract holder. The agreement, however, contains no mention of survivorship, death, or any related provisions. Only after I pointed out this omission was I told that I would be required to pay 90% of the remaining contract balance. It’s certainly an interesting approach—one that seems to rely on policies that aren’t actually written anywhere, while offering very little flexibility or compassion. I would strongly encourage anyone considering this service to review their contract thoroughly and be prepared for surprises should any real-life complications arise.

Another failed corporate relationship. I am a little curious as to why Customer Complaints go to a different domain than the main company domain of safehomesecurityinc dot com? Complaints go to a dead domain. Does the company outsource their complaint responses? Interesting … in fact, the domain to which complaints are directed is a dead letter box … myshs dot com shows that the domain is a dead domain, parked by Godaddy. Not a good look. I’ll be addressing that in my review of Safe Home on my Trustpilot account. Meanwhile … I returned home from overseas travel to discover my alarm system beginning to fail on a number of sensors. When I called today to speak with their service department, Analisa (I believe was her name) pretty much told me that I would be forced into a higher monthly renewal if I wanted to get my failing alarm system repaired in a cost efficient manner. I asked that the call be escalated to a manager. I spoke with Alison, who told me that it would be possible to service the alarm, but the soonest I could have what likely amounts to battery replacements is two weeks at the earliest. The failing alarm system is generating disruptive chipping sounds every three minutes, so her solution is for me to essentially leave these failing penetration points vulnerable by silencing them for the next couple of weeks, leaving my home vulnerable to victimization. Apparently, Alison missed the YouTube class on the whole point of having a security system. It is always interesting to me how companies are always ready to jump readily into new business … since after contacting three competitors, I could have an entire system installed within the next two days. But servicing and maintaining a relationship with existing and longstanding customers seems not to be of interest to a company such as Safe Home Security. I have done web searches and apparently the company is headed by a gentleman named Dave Roman. I have sent emails to likely emails for him, although his AOL email is a dead link. Unfortunately, I can't post the images of the dead letter links and the failed domain name, but I have them. I will be searching for a new alarm company. Safe Home Security has failed me.

Avoid Safe Home Security, Inc. at all costs – this company is a scam. I signed up with them years ago for a system with 5 sensors, including a motion sensor I was explicitly told would not be triggered by my dogs. From day one, it caused nightly false alarms. A technician later confirmed the problem could not be fixed and advised me to cancel, which I did in 2022. I have not armed or used the system since. Despite that, Safe Home has continued charging me monthly. When I called, I was told “it sucks that it happened” and offered either to buy new equipment or lock myself into a new 3-year contract with a “3 months off” deal. Completely unacceptable. I asked for a full refund of charges since cancellation, written confirmation my account was closed, and assurance they would stop billing me. Instead, I opened a BBB case, and their only response was to push more equipment and a new contract. They refused to take ownership of their faulty installation, refused to issue a refund, and hid behind their “we require written cancellation” excuse. This company is a predatory operation. They install equipment that doesn’t work, then trap customers in contracts and continue billing even after cancellation. If you value your money and peace of mind, stay far away from Safe Home Security, Inc.

Would give zero stars if possible. This company has been my worst nightmare. I’m tempted to fight them in court. I originally signed up with SHS in 2015. In 2016 I wanted to cancel my service and was told I couldn’t cancel until 2022. I stopped paying and started getting letters threatening to send it to collections. I asked what I needed to do to avoid this (I decided I didn’t want my credit ruined) they said I had to sign a new contract to get in their good graces and they emailed it to me. Now I’m supposedly under contract with them until 2029. They said I re-signed for 60 months! There is no way in h*+# I would have signed a 60 month contract with this horrible company. As I said I have wanted out of my contract since 2016. The contract was signed electronically and I swear they added the time after I signed it. Do not sign a contract with this company. Run!

My 87 year old mother with dementia lost her neck pendant. I called the company to get a replacement and was told it would be $180. With my mother's dementia slowly progressing, I'm sure she will lose this pendant over and over again. I have no doubt that this pendant is a $2 piece of plastic with a transmitter in it from china. The fact that they are charging $180 to a senior with dementia is absolutely criminal. Beware.

You better watch your billing close!!! My paper copy says due 18th but online May 31st! Couldnt figure out why I’m late each month. Talked to rep who sounded totally exhausted from struggling to understand it enough to explain. He said it’s stupid and causes people to be late which affects credit scores! I was also slimed into another contract when I called to cancel 2 months before end of contract. If you have them cancel when you can. If you’ve been solicited by sales hang up on them. My bill has Ben twice as much as they said it would be. Now bc of how they bill, I’m paying for 2 months each month!

Worst company ever. When I first signed up, they promised me a free camera and free credit card worth $200 and I was not given either plus alarm system haven't worked since they put it up since 2021. Told them to cancel and they won't but keep charging me. I contacted the BBB about them.