Average
89 reviews
RubyCar by AvisHonesty, pricing, process and quality scores appear once 5 customers have rated them.
RubyCar by Avis is a national online retailer that allows you to shop thousands of high-quality, single-owner vehicles online, delivered straight to your door or picked up locally at any one of our designated Avis pick-up locations. With RubyCar, you can browse and shop our extensive inventory of low-mileage, competitively priced cars, and trucks with new inventory added daily.
RubyCar by Avis (rubycar.com) has 89 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
89 approved reviews, newest moderated first
Joey Young N.
Posted
No help with getting acct from this company because they were not clear on how to do so. Would never recommend them to anyone , they are nothing but con artists from the start. Stay away from them
Paola G.
Posted
I recently purchased a car through Ruby Car, and the experience was absolutely fantastic! Richard, my representative, made the entire process smooth and stress-free. From start to finish, the communication was clear, and every detail was handled with professionalism. The logistics were seamless—delivery was on time, and everything was exactly as promised. I truly appreciate the exceptional service and would highly recommend Ruby Car and Richard to anyone looking for a hassle-free car buying experience!
Rebecca
Posted
SELLS UNSAFE VEHICLES, AVOID! We had a vehicle delivered for $399. Upon the initial drive, it experienced "death wobble" -- violent front end instability at 55+ mph (along with a failed hybrid system, and broken hood latches). Took it to the dealer and it needed over $2200 in repairs. We declined citing death wobble as likely chronic, and asked for return under the 7 day warranty. Car was picked up from the dealer almost a week later. Ruby debited over $2000 on our refund for return transport (yes, 5x the original fee) on an unsafe vehicle. This wasn't cosmetic, or preference but a NHTSA recognized safety defect on a vehicle with a "pre-sale inspection". Unless you like haircuts from the finance dept. avoid them like the plague. UPDATE: Ruby is reportedly refunding the bulk of the transport fee on the return. Still the most expensive test drive on a supposedly “inspected” vehicle ever. We are out $800 plus interest on the note. Crazy business practice.
Response from RubyCar by Avis· Oct 24, 2025
We sincerely apologize for the unacceptable and frustrating experience you had with the vehicle you received. Finding that a car delivered to your home had safety issues, including the "death wobble," the failed hybrid system, and broken hood latches, is absolutely unacceptable, and we regret that our pre-sale inspection missed these critical defects. We are actively reviewing our inspection protocol to address how these issues were overlooked, as this falls far short of our safety standards. We are glad we were able to quickly address the unjust transportation fee and confirm that we have already submitted the correction for the transport fee refund amount. We can also confirm that the vehicle is back in our possession, and the unwind process has been submitted to the lender. We are currently awaiting their final instructions, which is the last step required to finalize your full refund. We appreciate your patience as we complete this final step, and we deeply regret that your experience with our company started and ended with such significant problems. We are committed to processing the remaining refund as quickly as possible.
Joe S.
Posted
Really great polite people who got be a good car and made the whole process seamless. Surprisingly excellent. Especially Margie and Kayleigh.
John C.
Posted
Couldn't be worse. Dragged the process out until my wife ultimately had to abandon the deal. Not at all transparent. Probably the worst car buying experience I've had.
Response from RubyCar by Avis· Oct 13, 2025
We are genuinely sorry to hear that your car buying experience was so negative and frustrating, and we sincerely apologize for the issues that ultimately led your wife to abandon the deal. This is -absolutely not the transparent and efficient process we aim to provide. We take feedback like this very seriously, as it highlights critical areas where we need to improve. To help us investigate what went wrong and ensure this doesn't happen to future customers, we would greatly appreciate more details about your specific experience. - Could you please contact us directly at 1-800-742-5129 or reply to the private message with your full name or the VIN/Stock Number of the vehicle you were interested in? We want to understand where the process broke down and use this information to make things right.
Donelle M.
Posted
I was apprehensive at first from the reviews regarding time receiving the car, and registration but everyone involved communicated effectively by text, calls and emails. I did have to purchase a new battery because it was DOA but I was setup with Margie who quickly got a reimbursement plan setup for me. I would like to thank all parties involved. Josh, William, Margie, Sarah, Abby, and Cindy. I believe that is everyone and I’m sorry if I left anyone off but thank you equally.
Pat
Posted
I had never heard of Rubycar by Avis until I was wanting to trade my F-250 in mint condition for a equalto or better Suburban. I tried to trade locally, but the car dealers in NW Arkansas are basically crooks. So, I went on the internet. Rubycar kept popping up. I called and talked to a very knowledgeable AND professional salesperson at Rubycar by the name of Richard. After trading a few pictures we talked trade money and just like that I saved about $6,000 and got exactly what I wanted. They delivers the suburban 2 weeks ago and will be picking up the F-259 on Monday. This is a very fair and precise company. I have 3 vehicles and when I trade my next one in, it will be through Rubycar and the sales person will only be Richard. These people have integrity. My locals don’t. So, if your in the need for a used vehicle, I would call Richard at Rubycar every time. Thank you, Rubycar and thank you Richard
Marcos L.
Posted
I made a purchase less than a month ago and the process was way easier than I expected. I was approved so quickly that o taught this wasn’t real. Jenn was my contact and everyone else I have spoke was all very friendly and helpful. I already gave their information for a couple people that I know are car searching. If I need another car I know where to look first.
