RowentaReviews of rowenta.com

De klantenservice van Rowenta heeft elke keer snel en correct gereageerd op mijn vragen en al mijn opmerkingen tot grote tevredenheid afgehandeld. Chapeau voor deze zeer goede service!

Quelle belle brochette d.... mettre des vis a tête étoilé pour un truc a 50 balle, quelle est l'intérêt ? Qu'on ne sache pas l'ouvrir pour qu'on en rachète 1 ?

Une honte. Rowenta est censé être hyper réputé en bien mais au final il n’en est rien. Produit acheté en novembre 2023, tombé en panne 1 an après, ce produit était garantit 2 ans donc retour au réparateur Soceram à Aubagne qui me délivre 3 semaines après une fiche RCA non réparable, depuis on me balade entre Soceram et Rowenta, mon produit a été perdu entre temps dans la société de réparation. Et Rowenta ne m’a toujours pas fait de remboursement, ne répond JAMAIS au téléphone, ni au mail en gros ils font les morts. Bref n’achetez JAMAIS chez eux, première et dernière fois pour nous. HONTEUX.

Steelstofzuiger x force flex 12.60 gekocht. Mooi design, makkelijk hanteerbaar en niet te zwaar! Wordt geleverd met veel verschillende opzetstukken en een extra filter. Echt top!

Good advice by selling a new vacuum cleaner. It does perfectly what they promised and it's easy to work. The extra parts make cleaning very easy and just the perfect way to safe some time. By far a very good product.

Rowenta X-Force Flex 15.6 – €1000 Vacuum, 2-Year Lifespan, Unlimited Disappointment Rowenta proudly advertises 15 YEARS of repairability and 6,200 service centers worldwide. Sounds impressive, right? Reality check: it’s pure marketing fantasy. I paid around €1000 for what Rowenta calls their best and strongest cordless vacuum, purchased in Budapest in 2023. Fast forward two years — the battery is completely dead. Not degraded. Not weaker. Dead. This vacuum was used in ONE apartment. Normal daily cleaning. No abuse. No marathon cleaning sessions. And honestly? Even when it worked, it was never impressive. Weak, fragile, and nowhere near the performance of a Dyson. This is not a “power vacuum” — it’s a compromise in plastic form. Now let’s talk about that 15-year warranty they love to brag about. Yes, they will theoretically repair it — if I: • Pay ~200€ for a new battery • Wait up to SIX MONTHS for delivery Six months without a vacuum. So much for 6,200 service centers — apparently none of them have batteries. Even better: a brand-new Rowenta vacuum costs 400–500€ and can also be delivered… in months. So after two years, my choices are: • Spend 200€ and wait half a year • Or throw away a €1000 vacuum and buy another one That’s not repairability. That’s planned obsolescence with a smile. A cordless vacuum that dies after two years is not cordless. It’s USELESS. Rowenta’s “15-year repairability” promise means nothing when the most important part fails immediately after warranty and replacement takes forever. It’s a slogan, not a service. Rowenta — never ever ever again. I would recommend this brand about as much as a punch in the face, because that’s exactly how this purchase feels. Worst vacuum. Worst value. Worst “premium” brand experience I’ve ever had. Avoid. At. All. Costs.

Their customer service is terrible. I sent my item for warranty service two months ago, and they've given me ten different excuses since then, like "it shipped and delivered," "your name's wrong in our system," or "we need to contact customer service." It's like they don't care that their departments are all over the place. I bought an expensive item to avoid these problems, but I got a low-quality product and unhelpful customer service. They never sent my item back and refuse to take responsibility.

Bonjour je ai acheter un aspirateur balai 199 euros chez auchan au déballage je m aperçois il n y a pas les 2 embouts suceurs fournis après avoir tel a auchan on me dit qu ils sont en option sur ce modèle je trouve cela ridicule vu le prix de l aspirateur pour 2 bouts de plastique très déçu par rowenta