Rover.com | Pet SittingReviews of rover.com

We have been very nervous about taking our trip and leaving our dog. We looked at several pet sitters on the Rover app, and found it easy to search for a sitter, and we truly appreciated and relied on the reviews for each sitter. After reading reviews on Rover for several pet sitters, we chose one to pet and house sit for a week while we took a cruise.We are beyond happy with her care of our dog and our cat! The sitter played frisbee with our dog a few times a day. She gave her love and followed the rough schedule we left. The sitter texted pictures of our dog and little updates at least once a day. When we returned home after a week, it was wonderful to enter our house and find it spotless! Our dog was very happy to see us, and she obviously had a great experience with the sitter, and without the Rover app, we would not have found her.

[FINAL UPDATE 7/15] Rover’s Trust & Safety team is now displaying a shocking lack of logical resolution and contradiction. While they issued a full 100% refund and acknowledged the sitter’s negligence regarding Charlie’s injury, Rover is now refusing to remove the provably false and retaliatory review left by that same sitter on my profile. According to Rover’s own Terms of Service (Section 4.1), they reserve the right to remove reviews that are "intentionally inaccurate or misleading." By issuing a full refund, Rover already validated that the sitter was at fault and lied about the incident. Yet, their support team claims they cannot remove the review because it represents the sitter's "personal experience." This is a blatant administrative failure. Rover protects dishonest sitters under the guise of "free speech" while penalizing responsible pet owners who pay a 20% commission. If you are an owner, be aware that even if you prove a sitter lied and get a full refund, Rover will still let that malicious review ruin your profile history. Truly disappointed. [UPDATE 6/28] Rover’s Trust & Safety team has officially resolved this case. While the initial email complaint process was frustrating and slow to respond, everything changed once the actual Safety Team stepped in. They took Charlie’s situation seriously, stated that appropriate actions have been taken based on their investigation, and processed a 100% full refund. I appreciate that Rover ultimately took accountability and handled this properly !! [UPDATE 6/18] Rover's social media team left a generic reply to this review telling me to call their hotline, but they have still NOT reached out to my registered email or given me a single update on my official ticket. They care more about looking responsive in public comments than actually investigating pet neglect behind the scenes. I am still waiting for a real human investigator to contact my email. ---------------------- Not recommended. Bad customer support and unsafe platform system. I am deeply disappointed with Rover’s system and their lack of responsiveness. I hired a sitter with good ratings and reviews on this platform, but she completely neglected my dog Charlie, leaving him covered in caked-on diarrhea until his bottom became severely inflamed with painful hot spots. Even worse, she actively hid his condition and didn't mention the diarrhea at all during the stay(7days). When I submitted a complaint to Rover's safety team with clear photo evidence, Rover remained completely unresponsive and slow to act. All I have received was a generic, robotic auto-reply. No one from Rover has assigned a real investigator, updated me on the progress, or even given me a timeline for this case. Having a 'high rating' on this app means nothing if Rover doesn't audit their sitters or protect pets when negligence happens. Do not trust their review system. This complete lack of professional communication and delayed response is unacceptable for a safety matter. I expect a prompt update from a live human agent regarding this.

Very easy to schedule, very easy to pay, very easy in general to use this product. I really appreciate it and the person I hired to take care of my special needs fur Baby has been wonderful so far.

Very easy and very clear communication

This app is reliable and affordable!

Every part of the process was nice and smooth. Connecting with a dog sitter was easy and overall a good experience.

I live in a small town. I tried to find a pet sitter with a sign and a phone number to no avail. Got on Rover and found a couple options, including one gal who lives 10 minutes away. She turned out to be an excellent fit and I'm really grateful.

Easy to use and responsive.