Excellent
35,369 reviews
Rover.com | Pet SittingHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Carol S.
Posted
I had used Rover for several years and had a wonderful go-to sitter. When I moved to SC, I wasn't sure I could find another one as good. Well, Sara and Ted are absolutely great, and I was able to take my trip without worrying. One of my cats was recovering from surgery, and they took excellent care of him.
Millie
Posted
The pet sitter was great and will use her again. I continue to find Rover.com's website difficult to use when making a reservation request if it's an unusual schedule. Initially, the system seems to want me to book an unending, repetitive schedule rather than specific days and times. It took me many tries to get it corrected. There are no clear instructions.
Response from Rover.com | Pet Sitting· Aug 13, 2026
Millie, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889, and we’d be happy to help. -Olivia
Cheryl
Posted
Easy to search for sitters, book and stay in touch with my sitter.
Lucie F.
Posted
Pet sitter, j'ai envoyé mon numéro à des personnes pour qu ils m appelle car ma maison est difficile à trouver et rover m a radié, m accusant d avoir voulu être payé de main en main alors qu aucun message ne va dans ce sens et j'ai été payé via le site! J'ai des personnes qui devaient me contacter pour leurs animaux et plus rien!!!! Rover vous raye sans vérifier les messages et font comme ils veulent alors quejen'ai eu aucune intention malveillante au contraire aider mes clients!!!!
Response from Rover.com | Pet Sitting· Aug 13, 2026
Lucie, nous vous remercions pour votre retour et sommes désolés d'apprendre que votre expérience avec Rover n'a pas été à la hauteur de vos attentes. Notre équipe d'assistance Rover est disponible 24h/24 et 7j/7 au +33 805 11 87 47 pour répondre à toutes vos questions. N'hésitez pas à nous contacter. – Olivia
Mal M.
Posted
Jako opiekun bardzo się zawiodłam sposobem w jaki odbywa się kontakt między klientem a platformą. Moje konto zostało zawieszone bo "próbowałam zrobić transakcje poza platformą", ponieważ zamieściłam informację o "kontakcie przed rezerwacją w celu dostosowania ceny transportu". Oczywiście chodziło o cenę na Rover bo aplikacja ma wpisaną usługę transportu z góry jako całkowita usługa a nie za przejechany kilometr. Dostałam e-mail, że mam 48 godzin na reakcję, żeby sprawdzić profil i to czy jest tam coś niewłaściwego jednak już po godzinie konto było zawieszone. Niby jest numer na infolinię ale infolinia odsyła na e-mail. Nie ma żadnej możliwości szybkiego kontaktu. Oczywiście można się odwołać od decyzji ale zanim zostanie rozpatrzona, tracicie kilka dni i wszystkie płatności są zawieszone.
Response from Rover.com | Pet Sitting· Aug 13, 2026
Mal M, przykro nam, że spotkało Cię takie doświadczenie. Chociaż nie jest to typowe dla Rover, traktujemy opinie poważnie. Naszym celem jest zapewnienie każdemu użytkownikowi możliwości rezerwacji zaufanej opieki nad zwierzętami i zapewnienia mu wspaniałych wrażeń. Żałujemy, że w Twoim przypadku tak się nie stało. Chcielibyśmy móc spełnić Twoje oczekiwania. Nasz całodobowy zespół wsparcia Rover jest zawsze dostępny pod numerem +46 8 446 823 37. -Olivia
AnnCh
Posted
Extremely disappointing experience with Rover I am extremely disappointed with both the sitter and the way Rover handled this situation. We booked a sitter a month and a half in advance. Because our dog is not comfortable around strangers, we arranged two separate meet-and-greets beforehand. He was calm and comfortable with her, which gave us confidence that he would be safe and happy staying with her. Everything seemed completely fine until yesterday at 8 p.m., when the sitter cancelled our booking — just hours before our flight at 7 a.m. This has put my entire family in an extremely difficult situation. At this point, finding a new sitter is not simply a matter of opening the app and making another booking. Our dog needs to meet the person beforehand, and I need to feel comfortable trusting them with him. That is impossible to arrange properly at such short notice. Because of this cancellation, we may not be able to travel at all, potentially losing our flights and all the plans we had made. What is particularly upsetting is that Rover’s policies leave the customer carrying the consequences when a sitter cancels at the very last minute. I understand that circumstances can change, but there needs to be much stronger protection for customers in situations like this. I have lost not only money, but also trust in the platform. A booking made six weeks in advance should not leave a customer potentially stranded hours before departure with no realistic solution. I hope Rover seriously reviews how last-minute sitter cancellations are handled, because this is not an acceptable way to treat customers.
Response from Rover.com | Pet Sitting· Aug 13, 2026
AnnCh, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Olivia
customer
Posted
Wonderful experience with Rover with quick responses from possible dog sitters
Karishma S.
Posted
Sabrina was absolutely wonderful with Jackie! She watched him for three days and two nights and took such great care of him. What meant the most to us was knowing that she treated Jackie like a member of her own family, giving him so much attention, affection, and care. It gave us tremendous peace of mind knowing he was in such loving and responsible hands while we were away. Sabrina was attentive to his needs and made sure he felt comfortable, happy, and loved. We came home to a very happy Jackie, which says everything. We are genuinely grateful to Sabrina and would absolutely trust her with Jackie again. I would highly recommend her to anyone looking for someone who will care for their pet as if they were her own.
