Poor
28 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bringing design into the spaces you live, work and play.
Rouse Home (rousehome.com) has 28 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
28 approved reviews, newest moderated first
Jay D.
Posted
Hands down worst company on the internet to order ANYTHING from. It’s been an absolute nightmare, please read the reviews available online before purchasing a thing from them. Learn from many others mistakes.
Jaime
Posted
Theives, They gave me a promo lamp with purchase and waited a month to steal the money from my credit card. Then refused to honor their own promotion!!! My sideboard was 3 months late no apologies.Terrible and crooks. I am reporting them to many outlets as thieves!
BM
Posted
DO NOT order from this shady website, the reviews below are all accurate. I ordered an expensive table toward the end of last year, my first order with this company. Kept getting automated monthly emails that I could expect the item within the next month and the order couldn't be cancelled. By the 4th revised ETA, I had had enough and was told I could cancel. Once I said I wanted to cancel, they tried to pretend as if the item had already shipped and delayed cancellation. Finally they relented - But yes I waited over 4 months for nothing. No apologies for the lies and delays. I never leave reviews, but the total intentional dishonesty and utter lack of respect for your time at these prices is seriously disturbing.
Jason L.
Posted
wouldnt order from Rouse. Missing delivery deadlines by 1mth+ and customer service for very expensive furniture
Dismayed by R.
Posted
Do not purchase from Rouse Home. I ordered 2 expensive lamps in October and was charged in November with an email saying the lamps would ship week of Dec 14. The date came and went. Afterwards, I checked in weekly and was always told, "The lamps are at the warehouse and will ship next week." Cut to me finally reading customer reviews and canceling the order. The order was canceled, and now two weeks later Rouse has recharged me for cancelled lamps. It's likely I'll be seeing these clowns in court. Don't make the same mistake - whomever is running this company is a crook.
Robert J.
Posted
Delays and delays; no delivery information after weeks of phone calls and e-mails. Customer care unresponsive. Seems the rather expensive product is lost.
Anna N.
Posted
Do not buy from them. I’ve received over $2000 tv stand damaged. And despite numerous communications with the shipping company (damage was claimed 15 minutes after receipt) and Rouse Home they do not hold the responsibility and I left with heavily damaged beyond repair tv stand.
Daniela L.
Posted
DO NOT BUY FROM THIS COMPANY! I recieved a damaged table. It was delivered on a saturday so I called them and they were closed. Their "white glove delivery" service told me to just take pictures and contact them on Monday. When I called then and emailed them pictures and a copy of the delivery statement showing that the table was damaged they refused to exchange the table or refund me the money, Terrible customer service. This is what you get for spending $2100 with a bad company!
