Poor
51 reviews
Room & BoardHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Room & Board is a 100% employee-owned retailer of modern furniture and home decor. We offer items for every room and for outdoor spaces. More than 90% of Room & Board’s products are made in the U.S. using top-quality domestic materials and imported materials. Enjoy worry-free shopping with guaranteed pricing, no cancellation fees and free 90-day returns. Founded and based in Minneapolis, Minnesota, we have 21 stores across the United States and we offer flat-rate, full-service furniture delivery nationally. Our steadfast focus on quality, value and service since 1980 has built our reputation as one of the most respected furniture retailers in the country. Room & Board is proud to be a Certified B Corporation™, solidifying our long-standing commitments to sustainability and the community.
Room & Board (roomandboard.com) has 51 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 4 reviews with 4 stars · Clear filters
Brenda H.
Posted
Looks amazing and feels very well made. Installation took longer than expected, but once it was up, it totally elevated the room. Pricey, but worth it for the design and quality.
Response from Room & Board· Dec 17, 2025
Thank you for sharing Brenda!
Rosario S.
Posted
Beautiful, modern desk with great storage and a solid feel. The drawer could glide a bit smoother, but overall I’m really happy with it.
Response from Room & Board· Dec 17, 2025
Thank you for sharing Rosario!
Jody
Posted
I can’t find my original review but I bought a linger sectional which was custom made with flint bone material. I originally said it smelled of formaldehyde which it did and still a little odor remains 3 weeks later. What I didn’t understand is why the warehouse didn’t air it out before delivery because they had for 3 weeks before I could take it since it’s so hard to get rid of old couches. Now 3 weeks and a half later it is much better. The chair is good I just sat in it and the sectional is getting there. I appreciate all the help from Joanna the sales person and the PRESIDENT, Bruce Beauchamp who took time out of his busy schedule to contact me. They would gladly do an exchange but I want to wait it out at least another couple of weeks to see that the odor TOTALLY DISSIPATES. The sectional is beautiful and comfortable and fits nicely with my condo. It is just the odor that was the bummer. I will let everyone know by the end of the month if this odor dissipates totally. I don’t understand why others have had a bad experience with getting assistance to fix an issue because Room and Board has been nothing but wonderful.
Mary B.
Posted
I've purchased two sofas from R&B and two accent chairs. It wasn't until my 2nd sofa purchase that I was even aware of their generous return policy. I purchased the Clemens modular sofa and received a "How are we doing?" follow up email that, for once, I decided to respond to because what was supposed to be a 3-seat sofa ended up being 3 separate pieces that moved around a lot. R&B was willing to let me keep that sofa as I waited for a new sofa as part of an exchange (during COVID times this was for like 8 months). Now, it turns out that a huge reason the pieces moved around was that the feet are rubberized and the feet had plastic protectors that s/h/b removed on delivery. So, I give them 4 stars b/c delivery wasn't 100%. But, their return policy is awesome and their in-store staff are awesome. When deivery came to pick up the couch for the return, they checked the feet and removed the plastic protectors, but also happened to have clamps that could be installed on the sofa to keep the modules together (which doesn't come with this particular sofa) and that solved the problem. So, delivery team #2 delivered literally and figuratively and I cancelled the other sofa I was going to get in exchange. I'm happy with this sofa and R&B overall.
