Average
219 reviews
RolifeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Rolife, a sub-brand of ROBOTIME, is a lifestyle brand centered on DIY miniature kits and trendy toys. Founded in 2017, Rolife turns everyday moments into beautifully crafted miniature worlds. It invites people of all ages to slow down, create with care, and rediscover the joy of imagination. Guided by its motto “Building Things to Life,” Rolife brings together a global community of makers, dreamers, and families who find beauty and meaning in the art of crafting.
Rolife (rolifeonline.com) has 219 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 53 reviews with 1 star · Clear filters
Laurie W.
Posted
I placed my order over a month ago and have inquired twice why the items didn’t ship. A tracking number was generated but nothing was ever received by the shipping company. Both times the customer service response stated they would ensure rapid dispatch, and I’m still waiting for the products to ship.
Jim A.
Posted
I was very disappointed with this experience. Many of the parts did not properly fit together. Had to use super glue to keep the misfitted parts together. The instructions were very confusing. Many of the illustrations did not accurately portray how the parts were supposed to be put together. The whole process took much longer than the instructions said it would. After completing the project I hesitated to even display it. To make matters worse I purchased one of these as a Christmas present for my granddaughter. Not sure that I even want to give it to her. This product needs to go through a lot of quality control before it will be worth investing the time to put it together as well as the cost.
Response from Rolife· Dec 5, 2025
We’re truly sorry to hear about your disappointing experience. The issues you described are not up to our standards, and we understand how frustrating this must have been. To help resolve this for you, please contact us at our support email, and we will provide a suitable solution. Thank you for giving us the chance to make this right.
Sandra H.
Posted
Kits have many pieces of flimsy paper which are meant to support and complete the wooden doors and windows!!!! When you pay over £40 for a kit you should not be expected to use thin bits of paper as part of the structure. The double sided tape pieces are so tiny it’s impossible to peel off the backing paper and I resorted to using craft glue (supplied by myself) and my own double sided tape. Like other reviewers I gave up and binned the kit! Would not recommend these kits at all, I have purchased three over the last couple of years none of which I was happy with, too many fiddly bits of paper rather than plastic or wood components they each ended up being binned but I thought I’d give it one more chance…… sadly same poor quality and minimal instructions
Response from Rolife· Sep 17, 2025
Hi Sandra Houghton, we’re truly sorry to hear about your experience and the disappointment with our kits. We completely understand your frustration — this is certainly not the experience we want our customers to have. Some of the thinner paper components are designed to add detail and realism, but we understand they can feel too delicate and difficult to work with. Your feedback on the materials, tape size, and instructions is very valuable, and we’ve already shared it with our product team so we can improve the quality and ease of assembly in future kits. We’d also love the chance to make this right for you. If you could contact our customer support team, we’d be happy to arrange a replacement or explore other solutions that may better suit your expectations. Thank you again for sharing your honest feedback — it helps us improve and create a better experience for our builders.
CAROLINE
Posted
Ordered Catherine’s Living Room on the 7th August. On confirmation of order I was told I would be sent an email within 1-2 days with tracking information. This email never arrived so on13th August I emailed for an update. I finally got the tracking number from them. By the 18th there was no movement on the delivery tracking site. So I emailed again with no response. The parcel has finally found its way into the UK but has yet to leave customs as of 21st August. According to Rolifes website delivery should take 5-10 working days, well that’s definitely not true. I will absolutely not be ordering from these people again, and would not recommend anyone else to either. The only small mercy is that I didn’t pay for “express shipping” 3-5 days that would have been a waste of £15 better spent on something else. Shocking company avoid like the plague!
Response from Rolife· Aug 29, 2025
Our sincerest apologies for the extended delivery time. We appreciate your patience and understanding as we work to optimize our international shipping process.
s W.
Posted
I have for a long while now looked at the adverts for nook books. Pieces pop out easily and built to perfection, showing a final product. You tubers equally show their key points. Disappointingly, despite my creativity and patience, not my experience at all. My first attempt - enjoyed building the different pieces despite the glueing, painting and fiddly bits which are never shown on adverts. The waiting for things to dry. To the point of almost completion when it then begins to fall apart. Patience ran out and it went in the bin. I had bought 2. This time, Sunshine Town, and here I am again. Falling apart when almost complete. Previous review says waste of money, time and effort and I agree. Made in China
Response from Rolife· Jul 29, 2025
We're so sorry to hear there was a problem with your parts. Please head over to https://www.robotimeonline.com/pages/part-replacement. It's easy-peasy to request replacement parts.
Bhav
Posted
I placed an order on 15th May and my parcel delivery was attempted by Royal Mail. However, I wasn't in to accept the delivery and the parcel was left outside the delivery address. It was no longer anywhere to be seen when I arrived at my delivery address so I've yet to receive it. The customer services team asked me to contact the courier even though it should be the sender's responsibility. They subsequently said that they will dispatch a new order so I'll wait to see if that arrives soon.
Response from Rolife· Jun 3, 2025
We are very sorry that you were not satisfied with this shopping experience. Your opinions are our motivation for improvement. We have strengthened the training of relevant teams and will optimize the service process. Thank you again for your supervision and look forward to the opportunity to make up for your trust.
Jimes
Posted
j'ai commandé le jardin d'hiver. les pièces se casse facilement même trop. Première pièce j'ai du m'amuser pendant 1h 30 à mettre de la colle sur la pièce Si vous voulez perdre de l'argent, acheter rolife
Response from Rolife· Jun 3, 2025
We're so sorry to hear there was a problem with your parts. Please head over to https://www.robotimeonline.com/pages/part-replacement. It's easy-peasy to request replacement parts.
Gabriel L.
Posted
Name of product is missleading Roof and walls and it only included roof
Response from Rolife· May 29, 2025
Hi! Thank you for your review. We apologize the product is not running well and we can assist you further. Please contact our Customer Service Team at [email protected] with details, we are happy to find a solution for you!
