Roen HealthReviews of roenrx.com

Response from Roen Health· Jul 30, 2026

Hello Lisa! I’m truly sorry for the frustration and confusion regarding the amount you were charged. I understand why receiving a charge different from what you expected would be upsetting, especially after sharing screenshots of the information provided to you. I’d like to personally review the communication and charges on your account. For clarification, our 30-day policy applies when someone is determined not to be eligible for our program; it is not a return or refund policy for orders. Please email me directly at [email protected] with your account information so I can review what happened and help address your concerns.

Response from Roen Health· Jul 30, 2026

Hello! I’m truly sorry for the frustration and confusion you experienced regarding the $39 charge, medication pricing, and ongoing membership. Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost I understand how upsetting it would be to receive a charge when you believed you had not completed enrollment, especially after seeking clarification and receiving responses that did not address your concerns. I’d like to personally review your enrollment, account activity, and communications to determine what happened and ensure your membership status is addressed. Please email me directly at [email protected] with your account information so I can assist you.

Response from Roen Health· Jul 30, 2026

Hello Ruthie, I’m truly sorry for the frustration and confusion surrounding the $39 introductory membership charge and the $135 monthly renewal. Our weight-loss membership provides access to a medical provider, Care Team support, medication options, nutrition guidance, and a workout plan. We can also work with your insurance to seek coverage for your preferred medication. If insurance does not cover it, eligible non-GLP medications may be included with the membership, while GLP-1 medications are available for an additional cost. I understand that these details may not have been clear during your enrollment. I’d like to personally review your account, the information you received, and the charges in question. Please email me directly at [email protected] with your account details so I can help address your concerns.

Response from Roen Health· Jul 30, 2026

Hello George! I’m truly sorry for the confusion and concern caused by the instructions and number of syringes included with your order. I understand why the quantities would not appear to match a three-month treatment plan. I’d like to personally review your prescription, dosing instructions, and shipment contents to determine what happened and help resolve any missing supplies. Please email me directly at [email protected] with your account and order details so I can assist you as quickly as possible.

Response from Roen Health· Jul 30, 2026

Hello Deborah! I’m truly sorry for the frustration and distress caused by these charges, especially after you contacted us to cancel. I understand why you’re upset and want this resolved. I’d like to personally review your cancellation requests, account activity, and charges to determine what happened and help address your concerns. Please email me directly at [email protected] with your account information so I can assist you as quickly as possible.

Response from Roen Health· Jul 30, 2026

Hello Maria! I’m truly sorry that you waited more than six weeks for your medication only to have it delivered to the wrong address. I understand how frustrating and concerning this must have been. I’d like to personally review your order and delivery details and help resolve this. Please email me directly at [email protected] with your account information so I can assist you as quickly as possible.

Response from Roen Health· Jul 30, 2026

Hello Tamikka! I’m sorry your medication took longer than expected to arrive. I understand how important timely delivery is, and I appreciate you sharing this feedback. If you still need assistance with your order or an order in the future, please email me directly at [email protected] so I can personally look into it for you.

Response from Roen Health· Jul 30, 2026

Hello Gena! I’m truly sorry for the confusion surrounding the $39 membership fee and the concern caused by the unexpected $599 charge. I understand how upsetting it is to see a charge you did not expect or authorize, particularly when you have not received medication. Your monthly weight-loss membership fee provides access to a medical provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to seek coverage for your preferred medication. If insurance does not cover your prescription, an eligible non-GLP medication may be included with your membership, while GLP-1 medications are available for an additional cost. I’d like to personally review your enrollment, the $599 charge, and any associated order or shipment. Please email me directly at [email protected] with your account information so I can help address your concerns as quickly as possible.